Social Media & Reputation Management Representative

Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Job Summary:

We are looking for a detail-oriented and creative social media & Reputation Management Representative to manage and enhance our clients' online presence. In this role, you'll be responsible for publishing engaging social media content and responding to online reviews across various platforms. You’ll play a key part in maintaining brand voice, building customer trust, and showcasing positive customer experiences.

Key Responsibilities:

• Create and schedule social media posts for clients across platforms like Facebook, Instagram, LinkedIn, and Twitter/X.
• Monitor social channels for engagement, comments, and trends relevant to each client’s industry.
• Respond to online reviews (Google, Yelp, Facebook, etc.) in a timely, professional, and brand-consistent manner.
• Escalate negative reviews or sensitive feedback to the appropriate internal teams.
• Collaborate with clients and internal teams to understand brand voice, tone, and content strategy.
• Maintain content calendars and reporting tools for client accounts.
• Stay updated on platform trends, best practices, and new tools to improve engagement.

Requirements

• 3-5 years of experience in social media management, customer service, or digital marketing.
• Strong written communication skills with an eye for tone and detail.
• Familiarity with major social platforms and online review sites.
• Ability to manage multiple client accounts and deadlines simultaneously.
• Creative, proactive, and client-focused mindset.

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Bonus Skills:

• Basic graphic design skills (Canva or Adobe tools)

• Experience in reputation management or digital PR

• Copywriting or content creation background