Social Media & Customer Success Manager (Team Lead)

Job Title: Social Media & Customer Success Manager (Team Lead)

Location: 901, Dwarkesh Business Hub, Motera (Near Tapovan Circle), Ahmedabad
Job Type: Full-time, In-office
Salary: Up to ₹25,000 per month
Experience: 1 to 3 years
Joining: Immediate Joiner Preferred

Job Overview

We are seeking a highly motivated and experienced Social Media & Customer Success Manager to lead our digital team. The ideal candidate will have a solid background in social media strategy, client communication, team coordination, and paid media (Meta Ads). This role requires excellent leadership skills to manage internal creative resources, including graphic designers, video editors, and social media executives.

Key Responsibilities

Client Communication & Account Management

• Serve as the primary point of contact for clients
• Understand and document client requirements
• Resolve client queries and ensure satisfaction

Social Media Management

• Oversee the planning and execution of content across platforms such as Instagram, Facebook, and LinkedIn
• Monitor performance metrics and implement growth strategies
• Ensure consistent branding and messaging

Team Coordination & Leadership

• Manage and coordinate tasks for social media executives, graphic designers, and video editors
• Allocate responsibilities, set deadlines, and ensure timely delivery
• Maintain quality control over all digital content

Paid Advertising (Meta Ads)

• Set up and manage Facebook and Instagram ad campaigns
• Track, analyze, and optimize ad performance
• Report on key performance indicators and ROI

Performance Reporting

• Prepare weekly and monthly reports for clients
• Provide actionable insights based on analytics
• Continuously improve campaign effectiveness

Required Skills and Qualifications

• 1–3 years of experience in social media management or digital marketing
• Strong client handling and communication skills
• Proven experience in managing Meta Ads (Facebook Business Manager)
• Leadership or team management experience preferred
• Ability to multitask, prioritize, and meet deadlines
• Knowledge of tools like Canva, Google Sheets, Meta Ads Manager, etc.

Benefits

• Opportunity to lead a creative digital team
• Fast-paced and supportive work environment
• Career growth in social media and client strategy

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Experience:

• Social media marketing: 1 year (Required)
• Meta ads: 1 year (Required)
• Client Handling: 1 year (Required)

Location:

• Motera, Ahmedabad, Gujarat (Preferred)

Work Location: In person