SOC L3 Engineer

Position: SOC L3 Engineer
Experience Required: 10+ Years (Relevant in SOC & Security Technologies)
Work Location: On-site, Navi Mumbai, India
Domain: BFSI (Banking, Financial Services, and Insurance)
Work Schedule: Rotational Shifts (24/7 support coverage) 100% On-site

We are seeking an experienced SOC L3 Engineer with expertise in advanced security technologies, network security operations, and product-level SME knowledge. This role requires a strong understanding of product architecture, packet flow, and troubleshooting at L3 level, along with leadership capabilities for process execution and shift management. The candidate will be responsible for providing advanced technical support, incident response, and maintenance execution for one of the largest BFSI clients of Cisco.

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  Respond promptly to customer inquiries, troubleshoot, and resolve complex security/network issues related to Palo Alto, Zscaler, Akamai WAF, and SRX Firewalls.



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  Provide both remote and on-site assistance ensuring minimal downtime and timely resolution.



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  Act as SME (Subject Matter Expert) for the deployed technologies and processes.

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  Collaborate with client and network operations teams to plan and execute maintenance windows effectively.



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  Define actions, objectives, and create/review Method of Procedures (MOPs) including execution steps, fallback/recovery options, and validation benchmarks.



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  Ensure strong technical governance to guarantee successful maintenance outcomes with minimal risk.



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  Provide technical oversight during maintenance execution.

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  Perform root-cause analysis (RCA) at both network infrastructure and application levels.



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  Develop and deliver detailed RCA reports with corrective and preventive action plans.



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  Work with Cisco TAC and other stakeholders to replicate issues, drive RCA, and ensure resolution.



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  Shorten resolution time during high-severity/complex cases using deep knowledge of customer network and operations.

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  Act as Shift Lead, managing SOC operations during assigned shifts.



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  Guide L1/L2 engineers, ensure escalations are handled within SLA, and drive best practices.



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  Serve as technical authority and escalation point for security technologies and incident response.

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  Hands-on expertise in:

  
  
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    Palo Alto Firewalls

  
  
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    Zscaler Internet Access / Zscaler Private Access

  
  
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    Akamai WAF (Web Application Firewall)

  
  
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    Juniper SRX Firewalls

  
  
  
  


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  In-depth knowledge of product architecture and packet flow for above technologies.



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  Strong knowledge of SOC processes, incident response, and security monitoring.



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  Experience with problem/incident/change management frameworks.

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  Experience in BFSI environments with high availability and critical infrastructure support.



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  Familiarity with ITIL practices.



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  Strong communication skills for stakeholder management and technical reporting.



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  Ability to act as creative problem solver and handle high-pressure escalations.

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  Excellent communication and presentation skills.



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  Strong leadership qualities with the ability to act as Shift Lead.



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  Customer-oriented, collaborative, and proactive mindset.



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  Flexibility to work extended/rotational shifts as required.