Rationalz

Proven experience (7 years+) in a PMO and/or Project Management role, preferably in a Banking, Financial Services, or Consultancy environment, working on IT/Technology focused projects. A formal PM qualification is preferred (Prince2, PMP, etc). Agile Project Management and/or Scrum Master experience - planning and hosting sprint ceremonies, backlog management, working in sprint cycles. A formal Agile qualification is preferred (CSM, SAFe, PMI-ACP etc). Proficiency with project management tools - GitLab and MS Teams/SharePoint (Mandatory), JIRA and/or Blueprint (Desirable). Proficiency with Microsoft s Office 365 Suite (Word, Excel, PowerPoint, Teams, Visio). Basic coding skills to aid GitLab and other project related work e.g. Python, C#, Typescript, Ruby etc. (Desirable). Strong analytical, problem-solving, communication and stakeholder management skills (regular interaction with Program/Project Leads and UBS Heads of Business/Functions is required). The ability to take responsibility and stay focused on objectives, with a can-do-attitude. Organized, able to multi-task and manage competing priorities in a demanding environment.

Customer Support: Respond promptly to customer inquiries, troubleshot, and resolve issues related to target technologies. Provide remote support and on-site assistance as required, ensuring timely issue resolution. Maintenance Window Support: Collaborate with clients and network operators to plan and execute maintenance windows effectively. Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options Validation Steps/Methods, and benchmarks. Ensure technical governance of the maintenance window to guarantee a successful outcome. Lead or contribute to Systems/Service recovery plans for potential failure scenarios. Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps and recommendations for corrective and preventive actions. Work with TAC team to recreate the issue and drive towards root-cause analysis Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations. Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions. Technologies: Palo Alto. Z Scalar Akamai WAF SRX Firewall.