SOC Analyst - L1

Role Summary:

The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to / support on project work as and when required.

Roles & Responsibilities:

• Security Monitoring and Reporting
• 24 7 monitoring and detection of known security threats and attacks
• Real time Email notifications for non-investigated alerts
• Notification will include details of incident and response measures.
• Opening of Incident ticket in customer ITSM tool for non-investigated alerts
• Standard Daily Automated Reports to distribution lists (- Weekly Summary Reports -)
• Daily and Weekly Reports to be provided
• Regular updates to existing use cases
• Addition of new use cases based on new global threats and inputs from customer
• Documentation of Use cases including conditions, detection logic
• Analysis Run-books for use cases
• Response to service requests for additional logs, filtering and aggregation of log data
• Change management process of client to be followed for SIEM changes
• Quarterly session for fine tuning use cases and reports

Required Skills & Qualifications:

• 1-2 years of experience as a SOC Analyst L1
• B.E or Bsc Comp Sci Degree / equivalent.