SME - People Ops

• Must have good knowledge for HRO Domain or pre-payroll processes
• Manage Data Entry for various transactions on different ERP's.
• Audit Self work
• Maintain the required SLAs in terms of TAT and Accuracy
• Identifies gaps, proposes and implement changes necessary to cover risks.
• Acts as the performance improvement driver and provokes positive changes in the people management.
• Able to provide guidance and lead the teams
• Handle Basic queries and able to respond to mails regarding Payroll Inputs
• Basic hygiene of following the Goals and achieving the same
• Ability to work with a diverse group of employees and individuals
• Strong knowledge of Microsoft Word, Excel, PowerPoint
• Demonstrate Customer Orientation
• Ability to coach people.
• Ability to answer inquiries on own initiative by effective use of relevant written data and information
• Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.
• Responds to all requests and communications in a timely and thorough manner.
• Interacts and creates dashboard for onshore partners on regular basis.
• Supports peers by reviewing work to ensure zero errors in work.
• Engages in professional development to continuously grow in profession and remain current.
• Strong interpersonal people management skills & client management skill.
• Responds to all requests and communications in a timely and thorough manner.
• Meets 100% of external deadlines.
• Ready to work in EST or PST shift including weekends
• 3 Months of WFO on all 5 Days
  

Qualifications

• HRO Domain
• Client Management
• Pre-Payroll Activities
• Good Communication
  

• UKG