Manage process training/team trainings which includes new hire sessions, knowledge transfer sessions, process update sessions.
Sound knowledge in managing UK Payroll & Benefits related processes.
Understanding of relevant labour laws, tax regulations, and compliance requirements is essential for UK.
Resolve Tier 1 queries and transactions related to core HR processes specially Payroll & Benefits for EMEA region exclusively for UK.
Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue
Handle errors/escalations from process partners, HRs and provide RCA plan to Team Lead.
Review, Analyse, and Escalate complex queries to appropriate owners (inside or outside of HR).
Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns.
Take Ownership of deliverables and put it in action in absence of Team Lead.
Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.
Update/Review SOP s and process-maps on a regular basis based on new inputs/changes/updates and work with content owners to ensure documents are up to date.
Own Quality Check process on the Key/Critical HR transactions processed by team as defined in the Quality framework.
Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards.
Managing client calls with the EMEA/UK process partners on a regular basis and ensures required documentation.
Ability to challenge the status quo and implement process improvements to enhance the end user and people partner experience.
Ensure Adherence to the timelines for all Payroll Activities
Co-ordination with Payroll vendors/local HR s/Finance/Team for Payroll and managing payroll activities as per the defined calendar/timelines.
Hands on experience on pre-payroll processing and post-payroll activities for UK.

Key Skills

Demonstrating good understanding of core HR management practices, processes, procedures, and policies
Previous experience in Workday HR environment preferred or similar HR ERP desirable.
Knowledge of case management tool is an added advantage.
Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.
Bachelor s/master s degree in human resources or Personnel Management
4-6 years of experience in HR or client services role is desirable.
Ability to work in a fast-paced environment with constant/tight deadlines.
Experience in managing UK payroll.
Good knowledge of UK compliance & regulatory norms.
Strong ability to interpret & process timesheet & overtime data
Experience in any Payroll software

Sound like you? In this role, your key responsibilities will include:

Highly Organised and Self-motivated
Excellent Customer service skills using efficient processes
Strong team player, willing to learn and share experiences with other team members
Attention to detail and ability to work towards tight deadlines
Result oriented and Proactive in achieving results
Ability to manage competing priorities and multiple stakeholders
Highly Flexible and Adaptable to conditions and business requirements

More Jobs at Jones Lang LaSalle (JLL)

Engineering Manager

mumbai

3.0 - 7.0 yrs

INR 12 - 13 Lacs

Front Office Executive

hyderabad

1.0 - 3.0 yrs

INR 4 - 5 Lacs

Senior Finance Executive

thane

2.0 - 4.0 yrs

INR 5 - 6 Lacs

Analyst - Accounts Payable

gurugram

1.0 - 2.0 yrs

INR 4 - 5 Lacs

Finance Analyst, Accounts Payable

gurugram

Experience: Not specified

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.