SME - International Voice Operations - Bangalore

4 - 8 years

4 - 6 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title:

Job Overview:

Key Responsibilities:

  • Lead and mentor voice process teams, ensuring high-quality customer interactions
  • Handle escalations and complex queries with precision and professionalism
  • Collaborate with cross-functional teams to improve process efficiency
  • Drive performance metrics and ensure SLA adherence
  • Provide training and support to new team members

Skills & Attributes:

  • Minimum 4 years of experience in international voice processes
  • Prior experience as a designated SME or acting SME is mandatory
  • Strong verbal communication and interpersonal skills
  • Preference for candidates with provider calling experience
  • Ability to join immediately or within 15 days

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