12 Voice Operations Jobs

Job Description: As a Tier 2 Voice Engineer/Network Technician, your role involves participating in a rotating 24*7*365 shift schedule to provide operational coverage. Your responsibilities will include: - Managing trouble ticket incident management - Proactively monitoring and troubleshooting the network - Handling customer escalations and ensuring timely updates - Collaborating with other NOC Engineers and Network Operations Centers - Maintaining operational standards as per customer SLAs, ensuring fast response times Qualifications Required: To excel in this role, you should possess the following qualifications and skills: - Excellent understanding of SIP protocol, VOIP, Broadsoft, Hosted...

Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes. Customer Service ? Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met? Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues? Reviews customer satisfaction results; recommends, designs, and implements personal and business unit ac...

Lead and oversee multiple US healthcare voice programs (inbound, outbound, blended) across sites or geographies. Good at Call Center Operations / Contact Center Operations - Ensure consistent achievement of SLAs, KPIs, and quality standards across all processes. Drive operational excellence through process optimization, automation, and best practices.Manage workforce planning, staffing, and scheduling to ensure capacity meets demand. Serve as the primary escalation point for client relationships on operational matters.Partner with client leadership to understand business objectives and identify growth opportunities. Lead Quarterly Business Reviews and present operational performance, improve...

Roles and Responsibilities : Lead a team of customer service representatives to achieve high levels of customer satisfaction, first contact resolution, and overall performance. Develop and implement strategies to reduce shrinkage, attrition, AHT, CSAT, and improve International Voice Process metrics. Collaborate with cross-functional teams to resolve complex issues related to international processes and ensure seamless communication between departments. Analyze data reports on KPIs such as SLA compliance, call volume trends, and agent productivity to identify areas for improvement. Job Requirements : 5-10 years of experience in an International BPO or Call Center environment. Proven track re...

Ghrs Training is looking for enthusiastic individuals to join our Voice & Chat Process team. If you have excellent communication skills in English and are ready to kickstart or advance your career, we want to hear from you! Key Responsibilities: Engage with customers effectively through both voice and chat channels. Provide clear, concise, and accurate information to resolve inquiries and offer support. Maintain a high level of professionalism and customer satisfaction. About You: Any Graduate or Undergraduate Fresher or Experienced candidate is welcome to apply. Excellent Communication Skills in English are mandatory. An immediate joiner is preferred.

As a Tier 2 Voice Engineer/Network Technician, your role will involve participating in a rotating 24x7x365 shift schedule to ensure operational coverage. Your key responsibilities will include: - Managing trouble ticket incident resolution - Proactively monitoring and troubleshooting the network - Handling customer escalations and providing timely updates - Collaborating with NOC Engineers and Network Operations Centers globally - Maintaining operational standards to meet customer SLAs Your qualifications should include: - Strong understanding of SIP protocol, VOIP, Broadsoft, and hosted services - Proficiency in ISUP, Q.931, SIP, H.323 protocols, and IP networking - Experience in telecom in...

Job Title: SME International Voice Operations - Bangalore Job Overview: We are seeking dynamic and experienced Subject Matter Experts (SMEs) in Voice Operations with excellent communication skills. This role is ideal for professionals who have led or acted as SMEs in international voice processes and are ready to take ownership in a fast-paced environment. Key Responsibilities: Lead and mentor voice process teams, ensuring high-quality customer interactions Handle escalations and complex queries with precision and professionalism Collaborate with cross-functional teams to improve process efficiency Drive performance metrics and ensure SLA adherence Provide training and support to new team me...

Role Overview: As a Tier 2 Voice Engineer/Network Technician, you will be responsible for participating in a rotating 24*7*365 shift to provide operational coverage. Your main duties will include trouble ticket incident management, proactive network monitoring, handling customer escalations, liaising with other NOC Engineers and Network Operations Centers, and maintaining operational standards in line with customer SLAs. Key Responsibilities: - Provide proactive fault resolution support for Voice/VoIP cases - Use network tools to monitor core network and customer services - Initiate incident management process proactively - Perform diagnostics on all Voice network and customer faults - Gener...

You are invited to join our team as a Network & Voice Operations Engineer in Chennai. With 2 to 4 years of experience, you will play a crucial role in NOC operations, focusing on incident management, voice technologies, and messaging systems. As part of our 24/7 operational environment, your proactive approach and strong communication skills will be essential. Your responsibilities will include monitoring network operations round the clock, triaging incidents, conducting health checks, and collaborating with teams to resolve issues effectively. Additionally, you will be managing incidents using ITSM tools, ensuring SLA adherence, and following ITIL best practices. In the domain of voice oper...

Role and Key Responsibilities: - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements. - Regularly impart effective coaching to team members, ensuring consistent high performance delivery. - Identify performance related issues, develop an action plan for improvement and implement corrective actions. - Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations. - Communicate expectations to employees and provide timely updates. - Provide subject matter expertise in handling escalated customer c...

Ghrs Training is looking for enthusiastic individuals to join our Voice & Chat Process team. If you have excellent communication skills in English and are ready to kickstart or advance your career, we want to hear from you! Key Responsibilities: Engage with customers effectively through both voice and chat channels. Provide clear, concise, and accurate information to resolve inquiries and offer support. Maintain a high level of professionalism and customer satisfaction. About You: Any Graduate or Undergraduate Fresher or Experienced candidate is welcome to apply. Excellent Communication Skills in English are mandatory. An immediate joiner is preferred.

Role : Team Leader (Operations ) Name of the Process: Rogers Communication Location - Pune Shift- US process (6pm to 1pm ) ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: *9152808909* Please note: *No calls* will be entertained. ******************************************************************************************* Educational Qualification : UG Can apply / Any Graduate can apply. Work Experience Minimum 1 year of experience as Team Lead with overall 4 to 7 years of experience managing Chat / Voice...