4 Voice Operations Jobs

You are invited to join our team as a Network & Voice Operations Engineer in Chennai. With 2 to 4 years of experience, you will play a crucial role in NOC operations, focusing on incident management, voice technologies, and messaging systems. As part of our 24/7 operational environment, your proactive approach and strong communication skills will be essential. Your responsibilities will include monitoring network operations round the clock, triaging incidents, conducting health checks, and collaborating with teams to resolve issues effectively. Additionally, you will be managing incidents using ITSM tools, ensuring SLA adherence, and following ITIL best practices. In the domain of voice operations, you will support VoIP systems, troubleshoot SIP, RTP, and SBC issues, analyze call flows, and maintain documentation for voice infrastructure. While experience in messaging support is preferred, it is not mandatory. Basic understanding of SMS/MMS flows and familiarity with SMSC, SMPP, and message routing will be advantageous. Key skills and competencies required for this role include hands-on experience in NOC or Network Operations, strong knowledge of VoIP technologies, incident management tools, and monitoring systems. Excellent communication skills, a willingness to work 24x7 shifts, including nights and weekends, are essential requirements. Having knowledge of SMS C, SMPP protocols, and SMS/MMS routing will be beneficial. Qualifications such as a Bachelors degree in Engineering, Computer Science, or related field, along with industry certifications like CCNA, CompTIA Network+, will be advantageous in this role. Join us in this exciting opportunity to make a difference in our network and voice operations.,

Role and Key Responsibilities: - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements. - Regularly impart effective coaching to team members, ensuring consistent high performance delivery. - Identify performance related issues, develop an action plan for improvement and implement corrective actions. - Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations. - Communicate expectations to employees and provide timely updates. - Provide subject matter expertise in handling escalated customer calls as needed. - Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities. - Stay current on internal work processes, policies and procedures. Attend required manager development training. - Promote values- walk the talk and lead by example. Key skills & knowledge: - Associate's degree in related field with two to four years of relevant experience as Team lead in International voice process preferred - Highly motivated individual with skills to develop and coach team members to achieve performance expectations. - Work well under pressure and follow through on items to completion! - Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables. - Ability to mentor, coach and provide direction to team members. - Willingness to work in a flexible schedule. Educational qualification: Graduation/PG

Ghrs Training is looking for enthusiastic individuals to join our Voice & Chat Process team. If you have excellent communication skills in English and are ready to kickstart or advance your career, we want to hear from you! Key Responsibilities: Engage with customers effectively through both voice and chat channels. Provide clear, concise, and accurate information to resolve inquiries and offer support. Maintain a high level of professionalism and customer satisfaction. About You: Any Graduate or Undergraduate Fresher or Experienced candidate is welcome to apply. Excellent Communication Skills in English are mandatory. An immediate joiner is preferred.

Role : Team Leader (Operations ) Name of the Process: Rogers Communication Location - Pune Shift- US process (6pm to 1pm ) ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: *9152808909* Please note: *No calls* will be entertained. ******************************************************************************************* Educational Qualification : UG Can apply / Any Graduate can apply. Work Experience Minimum 1 year of experience as Team Lead with overall 4 to 7 years of experience managing Chat / Voice operations. Language & Communication : Ability to effectively communicate his/her thoughts in a well-organized manner. Should have good communication skills in English Preferred Competencies The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected: To motivate, develop and mentor team members in a dynamically changing environment Track and monitor KPIs as per Project requirement Assist in scheduling and coordinating team activities Answer operations related queries from the client and internal stakeholders Drive process performance to achieve and exceed SLA deliverable To create a conducive and stimulating environment for the teams to accomplish their goals Manage expectations of his team members and proactively should be able to sense their needs Represent the organization and participate in client visits and reviews Accountable of team and process performance Good communication and Email writing skills Provide inputs on process changes and best practices Process management Eligibility Minimum 1 year of experience as Team Lead with overall 4 to 7 years of experience. Chat process experience required. Remarks Knowledge of operational process, logical thinking, reporting and analysis Should be open to work 24/7 Ability to follow instructions and client requirements within TAT and with accuracy Persuasive Speaking Skills- Able to understand customers needs and to add value to client by selling aggregated values. Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customers objections. Shows flexibility/ownership & works under pressure situation. Ability to work within challenging environment with tight delivery timelines. Proficient in MS Office - Excel, Word and Power point