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Kotak Mahindra Bank
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Sky Service Potential - RM-Sky Channel-Contact Centre Inbound

Sky Service Potential - RM-Sky Channel-Contact Centre Inbound

Kotak Mahindra Bank

0 - 4 years

2 - 6 Lacs

noida

Posted:-1 days ago| Platform:

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Skills Required

service delivery retail customer satisfaction information security service excellence credit cards customer service continuous improvement banking products process compliance

Work Mode

Work from Office

Job Type

Full Time

Job Description

The CEC Officer Inbound Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards.
The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying opportunities for cross-selling banking products during customer interactions. Inbound Call Handling: Attend inbound customer calls related to Retail Liabilities and Credit Cards, ensuring prompt and accurate resolution of queries and requests to the customer s satisfaction.

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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Sky Service Potential - RM-Sky Channel-Contact Centre Inbound