Site Reliability Engineering (SRE) Manager

Role & responsibilities

• Establish and lead the implementation of organizational reliability strategies, aligning SLAs, SLOs, and Error Budgets with business goals and customer expectations.
• Develop and institutionalize incident response frameworks, including escalation policies, on-call scheduling, service ownership mapping, and RCA process governance.
• Lead technical reviews for infrastructure reliability design, high-availability architectures, and resiliency patterns across distributed cloud services. Champion observability and monitoring culture by standardizing tooling, alert definitions, dashboard templates, and telemetry data schemas across all product teams.
• Drive continuous improvement through operational maturity assessments, toil elimination initiatives, and SRE OKRs aligned with product objectives. Collaborate with cloud engineering and platform teams to introduce self-healing systems, capacity-aware autoscaling, and latency-optimized service mesh patterns.
• Act as the principal escalation point for reliability-related concerns and ensure incident retrospectives lead to measurable improvements in uptime and MTTR.
• Own runbook standardization, capacity planning, failure mode analysis, and production readiness reviews for new feature launches. Mentor and develop a high-performing SRE team, fostering a proactive ownership culture, encouraging cross-functional knowledge sharing, and establishing technical career pathways.
• Collaborate with leadership, delivery, and customer stakeholders to define reliability goals, track performance, and demonstrate ROI on SRE investments.

Preferred candidate profile

10+ years total experience, with 3+ years in a leadership role in SRE or Cloud Operations.

Technical Knowledge and Skills:

Mandatory:

• Deep understanding of Kubernetes, GKE, Prometheus, Terraform
• Cloud: Advanced GCP administration
• CI/CD: Jenkins, Argo CD, GitHub Actions
• Incident Management: Full lifecycle, tools like OpsGenie

Nice to Have

• Knowledge of service mesh and observability stacks
• Strong scripting skills (Python, Bash)
• Big Query /Dataflow exposure for telemetry
• #### Immediate joiners can send CV to aman.a@acesoftlabs.com
• ******Follow/connect me on linkedln: https://www.linkedin.com/in/aman-b056091b1/