Job
Description
Introduction As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage Your Role And Responsibilities As a SRE Engineer, you will: Be the point of contact for clients, responsible for the management and ownership of client service requests Identify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clients Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideas Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes. Develop and enhance your technical knowledge via projects and assignments, as well as through IBM’s world class learning platform Be on on-duty rotation including weekend and holiday support as needed basis Preferred Education Bachelor's Degree Required Technical And Professional Expertise Proficient in Java/ J2EE, Golang Preferred Technical And Professional Experience Preferred Professional and Technical Expertise : knowledge in Agile, DevOps, Kubernates methodology and practices Familiar with popular tools such as Kafka, Graylog, ElasticSearch, etc. Knowledge with Kubernetes, Docker, and/or cloud deployment technologies SRE Principles Kubernetes and/or Openshift IT Automation Basic Linux system administration Basic git skills Ability to write/modify Python applications Preferred Professional Attributes Solid analytical and multitasking skills Quick learning capability Exposure to Agile development practices Good communication skills
