Job Description

About Us: AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services to our global clients across banking financial services, healthcare, supply chain logistics, consumer retail, manufacturing, eGovernance and other industry sectors. We are looking for hungry, highly skilled and motivated individuals to join our dynamic team. If you re passionate about technology and thrive in a fast-paced environment, we want to hear from you. Job Summary We are seeking a highly motivated and experienced SRE Service Manager to ensure the reliability, scalability, and performance of our critical services. This role bridges the gap between development and operations, focusing on service health, incident management, and continuous improvement of our systems and processes. Key Responsibilities: 1.Team Leadership Strategy: *Self starter. *Define and drive the SRE roadmap aligned with business and engineering goals. *Partner with engineering, product, and operations teams to ensure service reliability and performance. 2.Service Management: *Own the reliability, availability, and performance of key services. *Define and monitor SLAs, SLOs, and SLIs to ensure service health. *Oversee incident response, root cause analysis, and postmortems. 3.Operational Excellence: *Drive automation, observability, and infrastructure improvements. *Implement and refine processes for change management, capacity planning, and disaster recovery. *Champion best practices in CI/CD, monitoring, and alerting. 4.Stakeholder Communication: *Act as the primary point of contact for service-related issues and escalations. *Communicate service status, risks, and improvements to technical and non-technical stakeholders. Role Requirements and Qualifications: *7+ years of experience in software engineering, DevOps, or SRE roles. *Strong understanding of cloud platforms (AWS, Azure, GCP), container orchestration (Kubernetes), and infrastructure as code (Terraform, Ansible). *Proven experience with monitoring tools (Prometheus, Grafana, Datadog, etc.) and incident management platforms (PagerDuty, Opsgenie). *Excellent communication, leadership, and project management skills. *Bachelors degree in Computer Science, Engineering, or a related field (or equivalent experience). Why Join Us: *Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors. *Continuous investment in employee growth and professional development with a strong focus on up re-skilling. *Competitive compensation benefits, ESOPs and international assignments. *Supportive environment with healthy work-life balance and a focus on employee well-being. *Open culture that values diverse perspectives, encourages transparent communication and rewards contributions. How to Apply: If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.