Site Reliability Engineer

Position Purpose
The main responsibility of Stability & Resilience division is to support the IT strategy & Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information Systems resilience.

Within the division, the domain Control Tower Process & Framework oversees the Global Production Information System and produces the Dashboards to pilot the main IT processes with the goal to maintain a high stability and Quality of the IT Production.

This domain includes the following teams:

• Solvium solution (CritSit)
• Prodtracker Dashboards
• Operational Dashboards with Tableau Software
• Change Management
• Problem Management
• Availability Management
• IT Operations Management
• IT Prod - Daily Check of major Incidents
• Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to manage the critical tools of the GCT through Dynatrace, to address complex technical requests to meet functional needs, creation of tools under Qbit but also by a strong understanding of the IT Framework (Marketplace, security, etc)
• The SRE will be integrated closely in the Control Tower Process & Framework domains Operational Dashboards Team which oversees:
• Supervise with Dynatrace tools (implementation of monitoring bricks)
• Integrate various technical components within the framework of the Solvium overhaul
• Being able to interact with the marketplace (creation or modification of technical resources) while taking security aspects into account, but also to understand network aspects (load balancer, flows, etc.) to resolve incidents or implement functional improvements.

Responsibilities

• Context analysis (actors, processes, customers, )
• Architecture diagram
• Necessary Data flows
• Build and propose action plans
• Share and validate POC/MVP
• Contribute to resolve incidents (L3)
• Technical and functional documentation
• Client support during testing
• Handover to Paris teams if knowledge and skills are not available in ISPL

• Contribute to the Operational Dashboards production with Paris teams
• Contribute to answer requests to under the IT Snow Data
• Help build team spirit and integrate into BNP Paribas culture
• Contribute to continuous improvement actions
• Work with cross-functional teams to ensure IT services align with business needs.

• Expertise in Dynatrace
• Implementation of monitoring brick
• RUM : Real User Monitoring end-to-end
• Implementation of email notification or alerting tools
• SRE Skills
• Autosys job
• Load Balancer configuration
• API usage (Markeplace)
• Experience with Service Now ticketing system
• Agile mindset
• Qbit
• Development skill

• Good written and spoken English
• Measure and identify areas for improving Quality and overall Delivery
• Able to communicate efficiently
• Good Team Player
• Python

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

• Ability to collaborate / Teamwork
• Creativity & Innovation / Problem solving
• Ability to synthetize / simplify
• Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

• Ability to understand, explain and support change
• Ability to develop and adapt a process
• Analytical Ability
• Ability to inspire others & generate people''s commitment
• Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years.