Position Purpose The main responsibility of Stability & Resilience division is to support the IT strategy & Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information Systems resilience.
Within the division, the domain Control Tower Process & Framework oversees the Global Production Information System and produces the Dashboards to pilot the main IT processes with the goal to maintain a high stability and Quality of the IT Production.
This domain includes the following teams:
Solvium solution (CritSit)
Prodtracker Dashboards
Operational Dashboards with Tableau Software
Change Management
Problem Management
Availability Management
IT Operations Management
IT Prod - Daily Check of major Incidents
Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to manage the critical tools of the GCT through Dynatrace, to address complex technical requests to meet functional needs, creation of tools under Qbit but also by a strong understanding of the IT Framework (Marketplace, security, etc)
The SRE will be integrated closely in the Control Tower Process & Framework domains Operational Dashboards Team which oversees:
Supervise with Dynatrace tools (implementation of monitoring bricks)
Integrate various technical components within the framework of the Solvium overhaul
Being able to interact with the marketplace (creation or modification of technical resources) while taking security aspects into account, but also to understand network aspects (load balancer, flows, etc.) to resolve incidents or implement functional improvements.
Responsibilities
Direct Responsibilities
Context analysis (actors, processes, customers, )
Architecture diagram
Necessary Data flows
Build and propose action plans
Share and validate POC/MVP
Contribute to resolve incidents (L3)
Technical and functional documentation
Client support during testing
Handover to Paris teams if knowledge and skills are not available in ISPL
General Responsibilities
Contribute to the Operational Dashboards production with Paris teams
Contribute to answer requests to under the IT Snow Data
Help build team spirit and integrate into BNP Paribas culture
Contribute to continuous improvement actions
Work with cross-functional teams to ensure IT services align with business needs.
Technical & Behavioral Competencies
Mandatory Skills
Expertise in Dynatrace
Implementation of monitoring brick
RUM : Real User Monitoring end-to-end
Implementation of email notification or alerting tools
SRE Skills
Autosys job
Load Balancer configuration
API usage (Markeplace)
Experience with Service Now ticketing system
Agile mindset
Qbit
Development skill
Good to have Skills
Good written and spoken English
Measure and identify areas for improving Quality and overall Delivery
Able to communicate efficiently
Good Team Player
Python
Specific Qualifications (if required)
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Ability to collaborate / Teamwork
Creativity & Innovation / Problem solving
Ability to synthetize / simplify
Ability to deliver / Results driven
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Ability to develop and adapt a process
Analytical Ability
Ability to inspire others & generate people's commitment
Ability to anticipate business / strategic evolution
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years