237 Siebel Crm Jobs - Page 5

Account verification handling for all NR customers Handling email communications Intra department coordination Inventory management for NRI business Customer on boarding support Support front end sales team Resolution of all service issues (complaints/escalations) Attrition control and account revival Job Requirements: Language proficiency-both Hindi and English and both written and verbal communication. Experience in handling customer complaints and services Graduate /Post Graduate/Diploma Knowledge about back end systems like BCIF, Siebel etc. Proficient inMS Office, (Word, Excel and PowerPoint). Self-starter & Service Oriented Work as Team & support function Willingness to work in shifts

Job Title - S&C GN Strategy OM&OD-Manager Management Level:Manager Location:Bangalore, Gurgaon and Mumbai Must have skills: experience in management consulting with focus on shared services / GBS / functional operating models, in shared services design , global operating models , organization structuring , or large-scale transformation programs. Good to have skills valuation, Proven experience in shared services design, global operating models, organization structuring, or large-scale transformation programs. Job Summary :As part of a high-performing strategy team, you will work with leading global and local clients to co-create agile, resilient, and data-driven operating models that align with evolving business strategies and future-of-work trends. You will play a key role in shaping client transformation journeys, managing senior stakeholder relationships, and mentoring junior team members. Roles & Responsibilities: Lead client engagements in shared services design, operating model development, and organizational redesign. Drive data-driven strategy and workforce transformation initiatives. Translate business strategy into actionable operating models and transformation roadmaps. Leverage analytics and visualization tools to generate insights and recommendations. Collaborate stakeholders as a trusted advisor. Mentor and develop junior team members, fostering a culture of inclusivity and continuous learning. Strengthen relationships with global client teams to identify value opportunities Professional & Technical Skills: Ability to demonstrate high integrity and credibility Database management skills (MS Access) Expertise in designing target operating models (TOM) and enterprise-wide organizational structures. Strong understanding of global business services (GBS) and shared services frameworks. Experience in job architecture redesign and role clarity initiatives. Ability to align organizational structures with business strategy and digital transformation goals. Additional Information: Practice :Operating Model & Organization Design I Areas of Work: Operating Model; Organization Design; Job Architecture Re-Design; Shared Services Design and Implementation; Location Strategy | The Operating Model and Organization Design is part of Accentures Business Strategy Practice and focuses on advancing our clients key strategic priorities and objectives. We help our clients architect agile operating models embracing future of work, workforce and workplace powered by transformational technology, ecosystems, and analytics utilizing Accentures best-in-class methodology. About Our Company | Accenture (do not remove the hyperlink)Qualification Experience:Post MBA - 6+ years of relevant experience in management consulting with focus on shared services / GBS / functional operating models. Educational Qualification:MBA from a tier 1 institute

Novo Nordisk Global Business Services (GBS), India Department – Intercompany COE Are you passionate about accounting and intercompany processesDo you thrive in a fast-paced environment where you can make a real impactIf so, we have an exciting opportunity for you! Join Novo Nordisk as an Intercompany Accountant and be part of a team that drives excellence in financial operations. Read on and apply today for a life-changing career. About the department Global Finance GBS Bangalore, established in 2007, is at the heart of Novo Nordisk’s financial operations. Our team supports Accounting, Finance & Procurement, and Financial Planning & Analytics (FP&A) for Headquarters, Region Europe, North America, International Operations (IO), and GBS Bangalore. With over 15 years of expertise, we pride ourselves on delivering superior service to our stakeholders, driving standardization, and enhancing efficiency. Located in the vibrant city of Bangalore, our department fosters a collaborative and dynamic atmosphere where innovation and excellence thrive. The position As a Senior Associate I at Novo Nordisk, you will play a pivotal role in ensuring the smooth execution of accounting processes and compliance with regulatory standards. The key responsibilities will include: Managing intercompany accounting tasks. Accounting of intercompany invoices and cross-company postings. Supporting affiliates and addressing customer queries. Handling month-end reporting and intercompany reconciliations and driving automation and RPA initiatives for the team. Meeting defined KPIs and individual targets at both process and individual levels. Supporting audits and ensuring compliance with Sarbox and other regulatory standards. Qualifications To be successful in this role, we are looking for candidates who have: Minimum of Bachelor of commerce or Equivalent Qualification good academic track record and grades. Minimum 3 to 6 years of experience in R2R/Intercompany process. Experience working with SAP. Experience working with Intercompany transactions and reconciliation , accrual analysis and postings. Good knowledge of accounting documentation and transaction link, Sarbox and audit material. Team player, Problem solving and analytical skills and Strong communication skills. Working at Noco Nordisk Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 45 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 72,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them.

You should have at least 5 years of experience in configuring, deploying, and fine-tuning Siebel CRM. Your hands-on experience should include working with Siebel IP17 and IP19.x, along with a proven track record in performance tuning. Proficiency in operating systems like Linux and Windows is essential. Your role will require an in-depth understanding of Siebel Enterprise Architecture and Best Practices. You should be adept at Siebel configuration across UI Layer, BO Layer, and Data Layer. Expertise in workflow and eScript is a must, along with experience in configuring inbound/outbound web services and JMS. Experience with Siebel Open UI (PM and PR) and configuring Assignment Manager criteria and workflow will be part of your responsibilities. Knowledge of server management tasks is crucial. Familiarity with Siebel Marketing Campaigns, Lead Management, and Service Request modules is required. Exposure to Java would be advantageous. Banking knowledge, especially in campaign management, will be beneficial. Experience in both retail and corporate domains will be an added advantage. If you meet these requirements, we encourage you to apply for this position.,

Hello go-getter We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You’ll make an impact by: We are currently looking for Order Management/ Specialist to join our india/international order management / logistics Centre in one of our Divisions (B2B model).The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model. Processing sales orders in the system based on the input from customers and salesmen. Cross validation of customer PO with workflow to match 100% of Cusotmer address. Handling queries and accurate responses to be shared after validation of cases. Organization of deliveries and material flow within the company in line with relevant regulations. Actively proposing process optimizations. Act as a stakeholder/Siemens representative when communicating with customer. Delivery of order handling services to 2 or more country/business lines (role 80% operational). Managing returns and escalations. Contacts with customers via email/phone . Efficient training of team members including new joiners. Supporting Logistics Specialists in exceptions handling process. GSEnd-to-end process – from order till invoice/cash collection. You’ll win us over by: A university degree. Around 2 years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO). Knowledge of ERP software (preferably SAP) and/or educational background in logistics. Ability to work in a team. Good communication and customer service skills. Open-mindedness and constructive attitude to performed tasks. Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close. Create a better #TomorrowWithUs! Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

Greetings from TCS!! TCS hiring for Siebel Configuration & EAI Developer Job Title: Siebel Configuration & EAI Developer Experience Range: 5- 16 Years Location: Pan India Minimum Qualification: 15 years of full-time education Must have: Strong development experience in Siebel Configuration & Scripting Good knowledge in Siebel Order management and Order to asset conversion Strong development experience in Siebel EAI Good in Integration using Webservices ( Using REST API is preferable)

5 - 14 years of experience with Telecom domain experience is mandatory • Should have work experience on Siebel Data Migration (EIM) including Import, Delete, Export and Merge Process. • Experience in handling Siebel data migration projects. • Having good experience in Requirement gathering, Design and Development of the Siebel Data Migration Projects. • Should be able to understand the legacy system and concept of data mapping • Able to Identify, communicate and resolve/mitigate risks, issues, assumptions. • Need to work with key business stakeholders to ensure meeting business requirements. • Should have Customer facing, technical architect and application designers to define the data migration requirements and structure for the application. • understand data migration deliverables throughout development to ensure quality and traceability to requirements and adherence to all quality management plans and standards. • Responsible for review and provide inputs and support during development of data migration Plan. • Should have good work experience and knowledge on SQL and PL/SQL and understanding of Siebel data flow and data model. • Should have good knowledge on ETL Tools and Data Stage.

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Identify and address any issues or roadblocks in the project Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM)- Strong understanding of software development lifecycle- Experience in leading application development projects- Knowledge of Oracle database technologies- Hands-on experience in configuring and customizing applications Additional Information:- The candidate should have a minimum of 7.5 years of experience in Oracle Communications Order and Service Management (OSM)- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

About the Role: We are seeking highly motivated and experienced Siebel CRM Developers to join our dynamic team in Chennai. You will play a crucial role in supporting and enhancing our Siebel CRM system, focusing on development, implementation, and maintenance. This role requires a strong understanding of Siebel architecture, development tools, and best practices. The ideal candidate is a problem-solver with excellent communication skills and a passion for delivering high-quality solutions. Key Responsibilities: Development & Customization: Develop and customize Siebel applications using Siebel Tools, eScript/VB scripting, Business Services, and Workflow. Integration: Design and implement integrations between Siebel CRM and other enterprise systems using Siebel EIM and data mapping techniques. Support & Maintenance: Provide ongoing support and maintenance for existing Siebel applications, including troubleshooting and issue resolution. Enhancements & Upgrades: Participate in the analysis, design, and development of enhancements and upgrades to the Siebel CRM system. Testing & Quality Assurance: Conduct thorough testing of developed components to ensure quality and adherence to requirements. Documentation: Create and maintain technical documentation for Siebel customizations and integrations. Collaboration: Work closely with business analysts, project managers, and other developers to deliver effective solutions. Server Management (Preferred): Experience with managing Siebel CRM servers (Web, DB, Gateway, etc.) is a plus. Adherence to Standards: Follow established development methodologies and coding standards. Required Skills & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field. 5-8 years of hands-on experience in Siebel CRM development and customization. Strong proficiency in Siebel Tools, eScript or Siebel VB, Business Services, and Workflow. Expertise in Siebel EIM, data mapping, and integration methodologies. Experience with Oracle PL/SQL programming. Solid understanding of Siebel architecture and best practices. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Ability to work independently and as part of a team.1 Experience working on large, complex projects. Desired Skills (Optional): Knowledge of Web/App Mobile technologies. Experience with OS, DB, Web, and WAS. Familiarity with Agile development methodologies.

Role & responsibilities 3+ years of hands-on experience in Siebel CRM development, configuration, and customization.Proven experience working with Siebel Tools, Siebel eScript, Siebel Workflows, and Business Components. Knowledge of Siebel CRM integration techniques using EAI, Web Services, and Integration Broker. Proficiency in Siebel CRM Development tools, such as Siebel Tools, Siebel eScript, and Siebel Workflow. Familiarity with Siebel database structures (e.g., Siebel Database, Siebel Repository) and data modeling. Strong understanding of CRM processes and how Siebel supports these processes. Good communication and interpersonal skills. Design, develop, and implement Siebel CRM applications using Siebel Tools, Siebel Scripting (eScript/High Interactivity), and Siebel Business Components.Customize Siebel application objects, screens, workflows, and business logic to meet specific client requirements. Implement complex business rules, integrations, and custom solutions using Siebel development tools.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction End Points Application Packaging 68355 Create and/or modify scripts & script wrappers, for application installs Expertise in packaging, repackaging and automating software installations for a range of Windows desktop software using software packaging technologies Troubleshoot and resolve application and package issues Assist with automated deployments of packaged software Assist with desktop related projects (OS upgrades, deployments, patching, and hardware refreshes) Ability to use scripting languages such as VBScript, PowerShell or batch scripting to automate tasks Provide extensive troubleshooting in the installation and configuration Consult with other business units Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, ) and reference models Produce quality application sequences using Microsoft App-V of varying degrees of complexity to meet business needs Produce quality application packages of varying complexity using MSI packaging to be deployed by ManageEngine Experience in Flexera Tool and ManageEngine Tool is mandatory Experience with Desktop Management Technologies (LANDesk, SCCM, ManageEngine etc). Experience with Application Packaging Technologies (Admin Studio) Strong communication skills both verbally and written 2 4 years of experience in Application packaging Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.

Essential 4 to 6 years of experience in Test Management across the full SDLC in Telco Billing, Online and Mediation environments. ISTQB foundation certification in Software testing (or equivalent) as a minimum Experience of testing Billing/Mediation, CRM and / or Online Media web / WAP portals in a Telco environment Experience of testing Unix Software with Oracle databases, Web applications, IBM Message-Queues, Teradata applications and any Middleware Understanding of the basic CRM journeys in Telecom domain for the customer. Thorough knowledge and understanding of Unix Familiar in working with the XMLs and its structuring Thorough knowledge and understanding of SQL. Must have hands on experience with basic and intermediate SQL Efficient in understanding and maintenance of the Perl Scripts Preferably should be familiar with the Amdocs/Customer Billing skills Troubleshooting skills for error handling Experience in Test management Tools like ALM and RQM. Knowledge of structured test methods and processes Experience of System, Integration and Regression testing of Telco systems with complex user interfaces.

Minimum of ~5 years of experience in managing Siebel CRM projects, with a strong understanding of CRM systems and business processes. Proficiency in Siebel CRM configuration, integration, and development. Knowledge of related technologies such as Oracle, SQL, and web services Role & responsibilities iebel CRM configuration, integration, deployment, workflow development, customization, L2 and L3 support, debugging, code issue resolution, performance optimization, quality assurance, communication, problem-solving, and documentation. SQL , Unix , Control M knowledge , Remed Preferred candidate profile

Siebel Developer Aus shift hours , 4 am to 1pm ist or 5 am to 2pm ist Pick up will be provided

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : SAP ABAP Development for HANA Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will create production and non-production cloud environments using appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the creation and configuration of environments, ensuring that all processes are efficient and effective while collaborating with various teams to meet project goals. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with project objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development.- Strong understanding of cloud environment setup and management.- Experience with automation tools for environment configuration.- Familiarity with deployment pipelines and CI/CD processes.- Ability to troubleshoot and resolve technical issues in cloud environments. Additional Information:- The candidate should have minimum 5 years of experience in SAP ABAP Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Greetings from TCS!! TCS Hiring for Siebel Senior Developer (Functionl -Customer Order Management) Location: Pan India Experience Range:8- 16 Years Minimum Qualification: 15 years of full-time education Must-Have: Siebel Configuration, Siebel eScripting, Siebel Workflow using Siebel Tools Good-to-Have: Telecom experience, Siebel EAI, Order Management, Product Configuration, Open UI Responsibility of / Expectations from the Role : Good development experience in Siebel Configuration Good understanding of Siebel CSS file modifications and SWT file changes Good in Integration using Webservices ( Using REST API is preferable)requirements.

Role & responsibilities Relevant experience - 5yrs Primary Skills : 1. Hands-on experience with large-scale data migration projects, including legacy-to-Siebel CRM migrations using Siebel EIM. 2. Experienced in Siebel EIM and configuring IFB files to load large volume data into Siebel base tables. 3. Proven expertise in developing and managing ETL processes for complex data transformation and migration tasks. 4. Deep experience with Siebel EIM component, IFB file configuration. 5. In-depth understanding of Siebel party model, Master and Transactional data structures. 6. Proficiency in advanced SQL, PLSQL for data manipulation. 7. Experience in migration tasks automation using Shell Scripting. 8. Strong problem-solving and troubleshooting skills to identify and resolve migration challenges 9. Debugging skill to analyze EIM table failed records. 10. Performance tunning of SQL, PLSQL scripts to execute large volume of data transformation and target system load in minimal time. 11. Experience in Telecom domain.12. Strong communication and client-facing skills. Responsibilities : 1. Define staging schema structure ad map data attributes between legacy, staging and target system. 2. Define mapping between Siebel EIM and base tables. 3. Create / Write ETL scripts(Extract transform Load) to read data from source and load data to destination 4. Design and write Data Cleansing and deduplication scripts. 5. Write transformation logic for data transformation. 6. Write error handling scripts to handle exception / missing values and incorporate them into the scripts 7. Write scripts to validate transformed, migrated data accuracy. 8. Write and execute reconciliation scripts post migration to compare source and target data.

Educational Bachelor of Engineering,BTech,BSc,BCom,MTech,MSc Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : Technologies - 1. Middleware Admin - Weblogic2. Siebel Adminstration Preferred Skills: Technology-Siebel-Siebel CRM-Siebel Admin Technology-Middleware Administration-WebLogic application server Admin-Weblogic

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : Oracle Communications Service ActivationMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that solutions are effectively implemented across multiple teams, while maintaining a focus on quality and efficiency in application delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Strong understanding of application design and architecture principles.- Experience with integration of various communication services.- Ability to troubleshoot and resolve application-related issues efficiently.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 12 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Domain Expertise: Telecom domain experience is mandatory Primary Skills & Responsibilities: Strong hands-on experience with Siebel Data Migration (EIM) including Import, Export, Delete, Merge processes Solid experience in Siebel data migration project handling end-to-end Expertise in Requirement Gathering, Design, and Development phases Knowledge of legacy systems and data mapping concepts Experience working with business stakeholders, technical architects, and app designers Familiarity with Data Migration Plans, ETL Tools, and DataStage Strong proficiency in SQL, PL/SQL, and Siebel data model & flow Ability to identify, communicate, and mitigate risks/issues/assumptions Looking for self-driven, experienced professionals who are confident working on complex migration projects in telecom. Location-remote,Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Greetings from TCS Recruitment Team! Role: Oracle Siebel Years of experience: 3 to 15 Years Walk-In-Drive Location: Noida Walk-in-Location Details: Tata Consultancy Services Ltd, Lucerna Towers, Plot A2B, Sector 125, Noida, Uttar Pradesh 201303 Drive Time: 9 am to 1:00 PM Date: 5-Jul-25 Must Have Siebel CRM 7.x and 8.x implementation for Order Management, Assurance and Account Management Support of Siebel 7.x and 8.x applications Siebel Configuration, Workflows, EAI, EBC, Web Services, VBC, Assignment Rules, e-Script, Product configuration, Open UI

Skill :- Oracle Siebel Developer Exp Range :- 04-13 yrs Interview Mode :- Walk-in Date of Interview :- 05-July-2025 Saturday Location :- Hyderabad Siebel Configuration, Siebel EAI Siebel Order Management Siebel & Open UI Siebel EIM, Siebel Administration.

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=4 to 8 , jd= Managing SQL Server databases Configuring and maintaining database servers and processes Monitoring systems health and performance Ensuring high levels of performance availability sustainability and security Analysing solving and correcting issues in realtime Providing suggestions for solutions Refining and automating regular processes tracking issues and documenting changes Providing 24x7 support for critical production systems Good Communication Skill , Title=MS SQL Support, ref=6566407

TCS is conducting Face to Face interview on 5th July in TCS Pune & TCS Chennai Office for Oracle Siebel Developer Job Role: Oracle Siebel Developer Job Experience: 3 to 13 Years Interview Location: TCS Pune & TCS Chennai Office Interview Mode: Face to Face Interview Interview Date: 5th July, 2025 TCS Pune Venue: Tata Consultancy Services, Maan,Maan, Sahyadri Park, Plot No. 2 & 3, Phase 3, Rajiv Gandhi Infotech Park, Maan, Hinjewadi, Pune, Maharashtra 411057 TCS Chennai Venue: TATA Consultancy Services, Taramani 100 Feet Road, 165/1A, New Colony Road, Velachery, Chennai, Tamil Nadu 600042 What we are looking for: Siebel CRM 7.x and 8.x implementation for Order Management, Assurance and Account Management Support of Siebel 7.x and 8.x applications Siebel Configuration, Workflows, EAI, EBC, Web Services, VBC, Assignment Rules, e-Script, Product configuration, Open UI

Job Title: Senior CRM Consultant Location: Bengaluru, India Department: Engineering Experience: 8+ years Job Summary: We are looking for an experienced Senior CRM Consultant to lead end-to-end CRM implementation, customization, and transformation initiatives. The ideal candidate will have in-depth knowledge of CRM platforms like Salesforce / Microsoft Dynamics 365 / Zoho CRM, or similar, and will be responsible for understanding business processes, gathering CRM requirements, and translating them into functional specifications. You will work closely with business stakeholders, technical teams, and customers to ensure CRM solutions are aligned with business goals/objectives. Key Responsibilities: Business Requirement Gathering Engage with stakeholders to understand business processes and CRM-related challenges. Conduct workshops, interviews, and gap analyses to capture requirements. Translate business needs into functional requirements, process flows, and use cases. Functional Design & Documentation Prepare functional specification documents, BRDs (Business Requirement Documents), and user stories. Design CRM workflows, screens, user roles, reports and dashboards aligned with business objectives. Work with the engineering team to ensure accurate and efficient implementation Client & Stakeholder Engagement: Own and manage end-to-end CRM implementation and integration projects. Gather and analyze business requirements and translate them into functional CRM solutions. Lead workshops, demonstrations, and training sessions with clients or internal users. Assist with UAT (User Acceptance Testing). Validate system functionality against requirements before go-live. Act as the bridge between business, technical teams, and customers. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Systems, Business, or related field. 8+ years of experience in CRM consulting, implementation, or project management. Hands-on experience with Salesforce, Microsoft Dynamics 365, Zoho CRM or similar CRM platforms. Proven track record of leading CRM projects through full SDLC, including requirements gathering, design, development, testing, and go-live. Strong understanding of CRM data models, APIs, security models, workflows, and automation. Exceptional stakeholder communication, presentation, and leadership skills. CRM certifications (e.g., Salesforce Admin/Developer, Microsoft Certified: Dynamics 365) are highly desirable. Experience in multi-region/multi-language CRM rollouts is preferable. Knowledge of industry verticals such as Automotive, or Retail is preferrable. Familiarity with BI/reporting tools like Power BI, Tableau, or CRM-native analytics modules is preferable.