2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be working as a Real Time Analyst in the role of an Associate at our Chennai (Ambit IT Park) office. You should be flexible to work in night shifts as the work model is from the office. We are looking for immediate joiners who possess the following skills and abilities: - Proficiency in Excel. - Strong analytical skills. - Ability to prioritize tasks and multitask effectively. - Strong interpersonal skills to develop and maintain relationships with stakeholders. - Excellent written and verbal communication skills. - Proactive in resolving issues and improving processes. - Ability to interact positively with clients. - In-depth knowledge of Project SLA metrics relevant to WPO. Your key performance indicators (KPIs) will include: - Managing real-time queues. - Idle time management. - Shrinkage management. - Meeting Project SLAs. - Providing Root Cause Analysis (RCA). - Ensuring reporting accuracy and timeliness at both Project and Associate levels. - Accurate and timely exception processing on IEX/EWFM. - Managing client escalations effectively. In addition to the core responsibilities, experience with any workforce tools will be considered an advantage.,

Posted 1 week ago

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