10 Shrinkage Management Jobs

We are looking for a dynamic and people-focused Team Lead / Senior Team Lead – Operations to manage our E-commerce Voice Process at our Baitalpur Centre with a team of 20 agents, driving SLA adherence, attrition and shrinkage control, productivity. Required Candidate profile 3–8 years of BPO operations experience, with at least 1 year as Team Lead. Experience in E-commerce or Customer Support Voice Process preferred. Ready to work from the Baitalpur centre (on-site role).

We are looking for a passionate and people-focused Team Lead / Senior Team Lead – Operations to manage our Insurance Voice Process at our Bhiloda Centre with a team of 18–20 agents, driving SLA adherence, attrition & shrinkage control, productivity. Required Candidate profile 3–6 years of BPO operations experience, with at least 1 year as Team Lead. Experience in Insurance or Customer Support Voice Process preferred. Ready to work from the Bhiloda centre (on-site role).

We are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving operational excellence, optimizing team performance, and fostering a positive work environment. Key Responsibilities Team Management: Lead, mentor, and manage a team of 15-20 members, ensuring effective communication, motivation, and professional development. Conduct regular performance evaluations and provide constructive feedback to team members. Implement strategies to enhance team co...

Key Responsibilities: Lead and manage a team of sales agents handling the US international sales process. Monitor and manage shrinkage, attrition, SLA, KRAs, and KPIs to ensure team productivity and quality. Drive team performance, motivate agents, and meet sales targets. Provide regular coaching, feedback, and performance evaluations. Ensure smooth daily operations and adherence to process guidelines.

Job Title: Assistant Manager Insurance Process Bangalore 7+ Years Location: Bangalore (No relocation candidates) Summary: As an Assistant Manager – Insurance Process, you will be responsible for leading and managing a high-performing insurance/BFSI operations team. This role requires strong leadership, proven international operations exposure, and expertise in delivering process excellence. You will oversee team performance, manage transitions, and ensure smooth onboarding of services while driving operational efficiency in a dynamic work environment. Your Future Employer: Join a global leader in insurance, risk management, and consulting, where integrity and innovation drive every solution....

You will be working for a TOP MNC in the US Residential Mortgage- Loan Origination sector. The job locations available are Bangalore and Hyderabad. You must possess strong people management skills to excel in this role. In Bangalore, the available positions are as follows: - Operational Manager: 10-20 years of experience, with a salary of 25LPA including Variables. You should have at least 2+ years of experience as a Manager or Senior Manager on paper. - Trainer (US Mortgage): 4-12 years of experience, with a salary of 10LPA including variables. In Hyderabad, the available positions are as follows: - Team Lead: 6-12 years of experience, with a salary of 10LPA including Variables. You must ha...

The job is based in Bangalore and is a permanent position in the banking domain. As an International Voice Customer Support representative in the Banking Domain, you are required to have a minimum of 4 years of experience, with a maximum cap at 12 years. For the SME role, the experience required is between 4 to 7 years with a maximum compensation of 7.50 LPA, while for Team Lead, the experience required is between 6 to 12 years with a maximum compensation of 10 LPA. Key responsibilities include managing people, attrition, shrinkage, SLA, and KPI. The salary range for this position is between 6 LPA to 10 LPA. The company expects candidates to be immediate joiners, with qualifications ranging ...

You will be working as a Real Time Analyst in the role of an Associate at our Chennai (Ambit IT Park) office. You should be flexible to work in night shifts as the work model is from the office. We are looking for immediate joiners who possess the following skills and abilities: - Proficiency in Excel. - Strong analytical skills. - Ability to prioritize tasks and multitask effectively. - Strong interpersonal skills to develop and maintain relationships with stakeholders. - Excellent written and verbal communication skills. - Proactive in resolving issues and improving processes. - Ability to interact positively with clients. - In-depth knowledge of Project SLA metrics relevant to WPO. Your k...

Lead and manage a technical team, ensuring adherence to project timelines and quality standards Handle client interactions, addressing requirements, feedback, & escalations effectively Oversee documentation processes and ensure accuracy &compliance Required Candidate profile Monitor & manage team performance, attrition, &shrinkage Provide training, guide, & mentorship to team Ensure smooth delivery of gaming console-related projects Collaborate with cross-functional teams Perks and benefits Perks and Benefits

Job Title: Assistant Manager Insurance Process - Pune Location: Pune Experience Required: 7 to 15 Years/ 2 to 5 years as TL or AM Qualification: Bachelors Degree (Insurance certifications/designations preferred) Crescendo Global has partnered with a globally recognized leader in insurance brokerage, risk management, and consulting services, with a presence in multiple countries. About the Role We are seeking an experienced Assistant Manager to lead operations for an international insurance process, with a focus on UK pension services . The ideal candidate will have strong people management skills, hands-on UK pension, insurance/BFSI domain expertise, and experience in delivering high-quality...