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Realtime Analyst

Realtime Analyst

Movate

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

strong analytical skills strong interpersonal skills process improvement proficient in excel ability to prioritize multitask excellent written verbal communication skills proactive issue resolution skills ability to positively interface with the clients indepth knowledge of project sla metrics real time queue management idle management shrinkage management provide rca reporting accuracy timeliness accurate timely exception processing on iexewfm client escalation

Work Mode

On-site

Job Type

Full Time

Job Description

You will be working as a Real Time Analyst in the role of an Associate at our Chennai (Ambit IT Park) office. You should be flexible to work in night shifts as the work model is from the office. We are looking for immediate joiners who possess the following skills and abilities: - Proficiency in Excel. - Strong analytical skills. - Ability to prioritize tasks and multitask effectively. - Strong interpersonal skills to develop and maintain relationships with stakeholders. - Excellent written and verbal communication skills. - Proactive in resolving issues and improving processes. - Ability to interact positively with clients. - In-depth knowledge of Project SLA metrics relevant to WPO. Your key performance indicators (KPIs) will include: - Managing real-time queues. - Idle time management. - Shrinkage management. - Meeting Project SLAs. - Providing Root Cause Analysis (RCA). - Ensuring reporting accuracy and timeliness at both Project and Associate levels. - Accurate and timely exception processing on IEX/EWFM. - Managing client escalations effectively. In addition to the core responsibilities, experience with any workforce tools will be considered an advantage.,

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Realtime Analyst