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Movate
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Realtime Analyst

Realtime Analyst

Movate

0 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 week ago| Platform:

Apply

Skills Required

communication interface metrics reporting processing escalation

Work Mode

On-site

Job Type

Full Time

Job Description

Role:

Designation

Location:

Shifts:

Work Model:

Looking for immediate joiners only

Skills:

Proficient in Excel.
Strong analytical skills.
Ability to prioritize and multitask.
Strong interpersonal skills to build and foster stake holder relationships
Excellent written and verbal communication skills.
Proactive issue resolution skills and process improvement.
Ability to positively interface with the Clients.
In-depth knowledge of Project SLA metrics applicable to WPO.

KPI:

Real time queue management
Idle management.
Shrinkage management.
Meet Project SLA.
Provide RCA.
Reporting Accuracy & Timeliness (Project & Associate Level).
Accurate and Timely Exception Processing on IEX/EWFM.
Client Escalation would be a Negative marker.

Additional Initiatives:

Hands on experience in any of the workforce Tools is an advantage.

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