Showroom Sales Consultant

Job Title:

Location:

Salary:

Key Responsibilities:

1. Meeting and Greeting:

• Welcome customers in the showroom or field areas.
• Introduce yourself and offer a business card.
• Assist customers if the requested salesperson is unavailable.
• Offer refreshments, child care, or guidance on other products and services if required.

2.Needs Analysis:

• Observe customer interactions to identify requests, needs, and desires.
• Use questioning techniques (open, target, and close-ended) to clarify requirements.
• Record prospect details in the Prospect Card.
• Recommend suitable products based on the needs analysis.

3.Product Demonstration:

• Relate product features to customer benefits.
• Provide proof of benefits through test drives, literature, or data.
• Conduct static and dynamic demonstrations with professionalism and planned routes.
• Discuss the experience with customers post-demonstration.

4.Presentation of Offer:

• Present tailored offers matching customer needs.
• Highlight additional packages (e.g., accessories).
• Discuss and clarify terms and conditions, including promotional offers.

5.Handling Objections and Negotiations:

• Focus arguments on customer benefits rather than price (value for money).
• Escalate issues to the manager if a solution is unavailable.

6.Closing Sales:

• Prepare all necessary documents.
• Explain the sales contract and review details with the customer.
• Obtain confirmation and finalize the sale.

7.Vehicle Delivery:

• Inform internal teams about the delivery schedule.
• Prepare vehicle delivery documentation and inspect the vehicle.
• Confirm delivery time with the customer.
• Present and explain vehicle features, celebrate the delivery, and obtain receipt acknowledgment.
• Ensure payment is received and introduce the customer to the service advisor.

8.Post-Delivery Follow-Up and Relationship Building:

• Schedule follow-ups after delivery (e.g., 3 hours, 3 days, 1 month, and every 6 months).
• Collect feedback on the sales experience and document it in the e-dealer system.
• Provide service reminders and promote company activities (e.g., product launches, sales campaigns).
• Make cost-effective recommendations to build trust.
• Maintain relationships through regular contact, event invitations, and personalized communication.

9.Customer Database Expansion:

• Perform showroom duties and attend sales/marketing activities.
• Actively prospect new customers via direct mailing, cold calls, visits, and referrals.
• Use IT tools (e.g., Autoline) to track prospects and customers.
• Engage in CRM activities like sending birthday/anniversary cards and maintaining records of walk-ins and inquiries.

10.E-Dealer Updates:

• Enter prospect details into the e-dealer system within 24 hours of contact.
• Update follow-up and test drive details within 48 hours.

How to Apply:

• Call/WhatsApp:

  7703903078 (Asha)

• Email:

  asha.kushwah@cielhr.com