Posted:3 days ago|
Platform:
Work from Office
Full Time
• Deliver Superior Customer Experience
• Ensure each document is handled within the agreed timeline
• Ensure each document is handled with care with zero defects and achieves the require quality level
• Meet vessel cut offs and other deadlines
• Understand the processes by country/Account and deliver expectations
• To meet and exceed Productivity targets.
• Correspondence with customers for any queries, clarifications and amendments
• Providing accurate, detailed and complete information the first time and every time
• Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers
• To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets
Tata Consultancy Services
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