Shift Manager

Overall responsible for O&M, SPoC - Day to day operation and manage critical situations to achieve SLAs - uptime to meet the customer requirment, Ensures reliability and efficiency of DC Operation, Owns Sow and SLAs, PPM , Safety - DRs , Audit Readiness - certification follow ups , Compliance - Space management - BCMS Core Filed - Electrical Panels - HT 110/33KV /11KV , Transformers, UPS ,Chillers , PAHU , PAC, AHU, STP , HSD , energy managment, IBMS, Chiller Plant Manager.

Deliverables (Maximum 5-6 key responsibilities)

1. Lead Shift team and ensure all planned and un planned activities to be executed with the time line with good communication
2. Tracking all the complaint and closing with in the SLA deviation
3. Incident management and RCA with closer of RCA recomendation on time with periodic review of RCA
4. Asset management - Warranty - AMC - Lifecycle - Capacity management
5. 5 PPM tracking and completion with the TAT - with OEM and ensure 100% availability of equipment's
6. Vendor management with RAT and TAT on compliants and ensure the uptime of redundant equipment's too
7. Track and Maintain record for all stocks as per the BCP requirement
8. Coordinating with all CE Team for customer related quires and submitining report on time
9. Maintaining all Compliance 100% with track of periodic tracker
10. Maintaining and adhere the Physical security Process
11. Preparation of Risk assessment and period validations and updates based on the incidents and RCA
12. Updating all inventories up to date with capacity vs accompany vs balance on monthly basses with customer details on Rack inventory
13. Submitting all reports on time with the agreed time line
14. All audit and compliance should be 100%
15. Knowledge in HSE

Demonstrate (Key competencies)

1. Electrical / Mechanical Engineering degree

2. Proven relevant work experience in Data Center Industry

3. Solid technical background, with understanding and hands-on experience in data center Infrastructure

4. Solid organizational skills including attention to detail and multi-tasking skills

Educational Level

Degree/Diploma in Electrical/Mechanical Engineering.

Working Experience

At least 7+ years of progressive data center and/or critical facilities experience