Shift Manager / Assistant Guest Delight Manager

Job Description:

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Leads Operational Excellence and the Guest Experience:

1. Role models expected behavior and coaches team on

hospitality standards

3. Executes processes that ensure the restaurant meets

safety and sanitation standards

4. Executes processes that ensure inside and outside

cleanliness standards are met

5. Ensures self and team handles all Guest concerns utilizing

LEADS with a sense of urgency

6. Responds to all Guest feedback with action plans to

address opportunities

7. Ensures all shifts are appropriately staffed to achieve

service with speed goals

9. Empowers the team to satisfy Guest needs and resolve

concerns

10. Removes barriers to delivering Hospitality behaviors

11. Communicates Guest feedback to the team and involve in action plans to resolve issues

Builds Team Talent:

1. Handles all employee concerns with a sense of urgency

2. Treats all team members fairly and with respect

3. Ensures no team members is placed in position until all

training is complete

4. Provides regular communication to team including goals

and results

5. Source, trains, retains, and develops team members that

improve the Guest experience

6.Executes team service through effective scheduling, cross

training, and deployment

7. Executes development plans for talented team members to

grow their career

Drives Sales Growth:

1. Owns local store marketing in trade area, becoming

integrated into the community

2. Tracks results

3. Involves entire team by communicating goals, results, and

action plans

4. Ensures the restaurant is well maintained including

cleanliness

5. Ensure all products are available to Guests every shift and

execute all products to standard

6.Utilizes appropriate suggestive selling

Plans and Communicates:

1. Discusses issues with other managers

2.Discusses shift plan with team

3. Involves entire team by communicating goals, results, and

action plans

4. Makes adjustments to assignments during the shift to

achieve goals

5. Ensures self and team handles all Guest concerns utilizing

LEADS with a sense of urgency

6. Executes travel paths and delegates tasks as required

7. Ensures each shift is appropriately staffed to meet

hospitality with speed goal