Shift Lead

Role Summary:

Key Responsibilities:

• Manage and monitor office network devices (routers, switches, firewalls) and ensure secure, uninterrupted connectivity.
  
• Perform installation, configuration, and troubleshooting of network hardware/software (LAN, WAN, VPN).
  
• Administer user accounts, access controls, and cybersecurity measures.
  

• Plan, organize, and manage shift schedules

  for the operations team to ensure 24/7 coverage and optimal staffing levels.

• Create and maintain shift rosters

  in advance, factoring in workload demands, employee availability, and leave schedules.

• Monitor adherence to shift timings

  , manage late arrivals/early departures, and arrange replacements during absences.
• Coordinate resources to ensure operational efficiency and compliance with SLAs.
  
• Prepare daily/weekly reports on operational performance, attendance, and network status.
  
• Act as a bridge between technical and operations teams for smooth communication.