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Shaadi.com-Hiring For Customer Service-Blended Process (Chat & Email)

1 - 6 years

2 - 3 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Blended Process Email Support Customer Service Email Non Voice Process International Non Voice Chat Support Non Voice Bpo Non Voice International Chat Process Email Process Chat Process Chat Email Writing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate, Greetings from Shaadi.com Urgent Opening in Shaadi.com - At Andheri - Sakinaka Position: CRM - Customer Service (Blended) Responsibilities: Handle inbound and outbound customer calls professionally Respond to customer emails and chat inquiries in a timely manner Resolve customer issues and complaints with empathy and efficiency Maintain detailed and accurate customer records Collaborate with internal teams to resolve complex issues Follow company protocols and procedures to ensure compliance Provide feedback to improve customer service processes Requirement: High school diploma or equivalent Male Candidate Preffered Minimum 1 year of experience in a customer service role Excellent verbal and written communication skills Strong problem-solving abilities Ability to multitask and manage time effectively Proficiency in using CRM software and basic computer applications Shifts: 2 Rotational Week Offs & Rotational Shifts. Age Range: 24 - 30 years Interview Address & Job Location: Marwah Centre, 4th Floor, A & B Wing, Krishanlal Marwah Marg, Sakinaka, Andheri East, Mumbai (Behind Piknik hotel). Interview Time: 11 AM to 5 PM Contact Person: HR Snehal 9137159780

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People Group
People Group
www.peoplegroup.com

Human Resources / Staffing

San Francisco

150 Employees

58 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    COO

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