Services Specialist - Parts

Job Summary

The Services Specialist position at GEV Power Conversion & Storage, based at Chennai, presents an exciting opportunity for an aspirant for commercial and fulfillment aspect of the Spares parts operations. The role involves successful completion of commercial offers for spare parts that can be replaced on GEV equipment such as Drives, transformers, rotating machines etc. With the support of the engineering team, they provide technical proposals directly to customers worldwide. Followed by facilitating transactions, material management with supply chain, warehouse, and logistics team. A solid technical foundation in Power Conversion & Storage equipment, as well as the ability to understand and address customer requirements is essential.
In this position, you will utilize your product knowledge to submit commercial offers to customers, subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. This Independent and proactive individual must serve as the voice of the customer within the organization. There is a step-by-step sequence of standard operational tasks to be followed while achieving business targets on daily deliverables.

Roles and Responsibilities

• Understand and analyze technical customer inquiries.
• Function as the Single point of contact with regular communications with customers from Inquiry to Order remittance.
• Prepare commercial offers using globally defined tools and adhere to standard services quoting processes.
• Resolve and manage customer needs consulting with respective support services like Parts Engineering, design authority, Supply chain and warehouse /logistics team.
• The individual need to understand technical workings, conditions of use, specifications etc. and is expected to define customer approach autonomously.
• Will be responsible for all aspects of contract management, including proposal development, risk management and mitigation, specification compliance, scope development, transactional pricing, customer communications and issue resolution
• Receive, analyze, and record customer orders with diligence to GEs T&Cs and have required updates provided to customers on their orders.
• Practice a Lean mindset and encourage the colleagues adhere to established parts processes.
• Interface with the Region Sales teams to develop commercial strategies and solutions that will meet customer requirements as well as meet or exceed business goals
• Coordinate the output of proposals to insure the production schedule dates are met and that a quality proposal is issued to the customer
• Meet order budget, proposal timeliness, cycle time, win Rate, and profitability
• Develop appropriate Terms and Conditions for standard Customer proposals based on Risk / Reward Analysis
• Drive continuous improvement through strong ITO / OTR feedback mechanisms, competitive benchmarking and commercial innovations
• Collaborates with others to solve issues. Develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding..
• Other duties may be assigned by management to meet business needs

Required Qualifications

• Engineering degree (Electrical/Electronics/Mechanical) from an accredited university or college with 3 -5 years of relevant experience.
• Basic knowledge on Industrial Drive systems, PLC Systems, Switchgears, MV Motors or MV Generator etc.
• Excellence in Customer Service with fair amount of commercial awareness for international clients
• Strong financial analysis and execution skills
• Must have the ability to establish and maintain long-term relationships with clients
• Ability and willingness to travel as required.

Desired Characteristics

• Ability to effectively influence internal stakeholders, building robust relationships based on trust and confidence
• Strong interpersonal skills and business acumen
• Effectively communicate and work across all organizational levels, departments, and functions.
• Execution driven and result oriented
• Knowledge in using SFDC will be added advantage