ServiceNow Tech Lead - ITSM + Integration

Role Overview: NewRocket, a global Elite ServiceNow partner, is seeking a ServiceNow Tech Lead with Integrations experience to join their team. In this role, you will be responsible for leading, coaching, and mentoring a team of Software Engineers in developing project professional services for customers. You will implement customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, complex projects. Key Responsibilities: - Interface with end-users, IT teams, and key stakeholders to gather systems requirements for ITSM and Integrations solutions - Customize ServiceNow applications and facilitate the rollout of new applications and modules - Configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations - Configure integrations between ServiceNow via REST/SOAP web and other applications - Guide customers through technical solutions to meet their business requirements - Participate in user acceptance testing and maintain operational documentation and SOPs Qualifications Required: - 5+ years" experience in the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (e.g., ITSM, Integrations) - Experience with integration between ServiceNow and other systems/platforms - Proficiency in Web Services Integration (SOAP, REST) and data extraction technologies - Proven experience with ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows - Deep understanding of ServiceNow CMDB and related processes - Knowledge of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes - Ability to create technical design documents and user documentation Education: - A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience Certifications & Knowledge: - Willingness to continue education within the ServiceNow platform - Expected to complete ServiceNow competency Certifications and Module Accreditations - Preferred certifications: ITIL Foundation, ServiceNow CSA, and CAD Company Details: NewRocket is a global, full-service Elite ServiceNow partner that helps top enterprise leaders solve business problems and navigate change confidently. They have been recognized with prestigious awards and work with leading brands to bridge the gap between customer expectations and technology capabilities. The company is committed to providing official ServiceNow training and supporting employees to achieve success on innovative projects.,