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Servicenow support engineer

Servicenow support engineer

Tech Mahindra

2 - 4 years

5 - 10 Lacs

hyderabad

Posted:1 month ago| Platform:

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Skills Required

servicenow itsm employee services customer service technical support itom

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title

Service Management -Tech Support Engineer

Duties

Qualification & Experience:

Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)
2+ years providing customer facing technical support (Web based products or e-commerce preferred)
2+ years of ServiceNow Development/Admin Experience is mandate

In order to be successful in this role, we need someone who has:

Demonstrated creative problem-solving approach and strong analytical skills
Must be proficient with analyzing log files and standard debugging concept.
Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
Experience troubleshooting web application
Experience in troubleshooting Java Script Code.
Excellent communication skills (verbal and written)

Skills

Advantageous skills

Previous experience in ITSM Implementation
Experience providing SaaS support is desirable.

Education

Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)
2+ years providing customer facing technical support (Web based products or e-commerce preferred)
2+ years of ServiceNow Development/Admin Experience is mandate.

Kindly share your resume to js001102065@techmahindra.com with basic details if interested.

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