ServiceNow Solution Analyst

As an experienced ServiceNow Business Analyst, you will play a crucial role in shaping customer outcomes on complex ServiceNow projects by working closely with clients to capture business processes, define strategies, and drive successful implementations. This on-site role in Pune is ideal for professionals who are immediately available and ready to make an impact. **Key Responsibilities:** - Lead workshops and drive multiple ServiceNow implementations from a customer strategy perspective. - Understand customer needs, define strategies, and recommend improvements for efficiency and effectiveness. - Own business requirements and manage client priorities. - Conduct impact analyses on existing processes and functions. - Produce functional specifications, wireframes, and mock-ups for delivery teams. - Partner with technical teams to run demos and show-and-tells for end users. - Support test script creation, facilitate UAT, and secure client sign-off. **Qualifications Required:** - 4-7 years of experience in a business analyst or related role. - Strong knowledge of business process architecture principles (cloud-based platforms). - Exposure to ServiceNow (preferred) and technology workflows like ITSM, CSM, and ITOM (desirable). - Strong facilitation, leadership, and problem-solving skills. - Excellent verbal and written communication. - Ability to work in a matrixed, fast-changing environment. - A proactive mindset with strong relationship management and customer satisfaction focus. **Education & Certifications:** - Bachelors degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience. - ServiceNow Certified System Administrator (CSA) (required). - ServiceNow Certified Implementation Specialist (CIS) (preferred). - ITIL Foundations certification (preferred). - Willingness to continue ServiceNow education with certifications and accreditations. In addition to the above, ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992. Managed by a dedicated service delivery team, they deliver day-to-day support via on-site engineers, responsive visiting engineers, and multi-lingual service desk coordination for more than 200 customers worldwide. Their customer-centric, ITIL-aligned, and ISO-accredited approach makes them a trusted partner in fast-paced, evolving industries. At ESP Global Services, you will have the opportunity to work on diverse global projects with leading-edge technologies in a collaborative, supportive, and growth-focused environment. ESP Global Services is proud to be an equal opportunity employer. Immediate joiners in Pune are preferred. Apply today and be part of their transformation journey!,