Role Purpose
Wipro is seeking an experienced, ServiceNow ITOM. Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company
- Requirement gathering and analysis - Understand business requirements and translate them into ITOM solutions. Analyze existing IT operations processes to identify opportunities.
- Implementation of ITOM Solutions - Configure and implement ServiceNow ITOM modules, such as Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. Design and deploy Configuration Management Databases (CMDB) to ensure accurate and reliable asset and configuration data.
- Technical expertise - Use best practices for ITOM implementations, troubleshoot and resolve technical issues.
- Continuous improvement - Stay updated with ServiceNow releases and leverage new features to be able to enhance ITOM capabilities, review and optimize ITOM implementations to improve performance.
- Client relationship - Build strong relationships with clients by understanding their business challenges and delivering impactful solutions.
- Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management).
- Develop custom software solutions as required through scripting and software development.
- Prepare technical documentation as specified in customer contracts and as internally required.
- Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
- Excellent verbal and written communication skills required.
Qualifications
- Expertise and experience with ServiceNow ITOM products are required.
- ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial.
- Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM.
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Certified System Administrator, CIS-ITSM & CIS-ITOM certification is a Must.
- 2-5 years in a consulting position, delivering software implementation engagements.
- Experience in multiple application architectures and supporting technologies.
- Expertise with scripting languages such as PERL, JavaScript, Python, or Shell.
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
- Thorough knowledge and/or experience working with Operating Systems (Linux, Windows).
- Knowledge of networking concepts such as IP Addressing, Firewalls, ports.
- Knowledge of relational databases (MySQL, MSSQL, Oracle).
- Experience with ROI / value propositions for customers software implementation.
Mandatory Skills: ServiceNow - System Administration.
Experience: 5-8 Years.
