ServiceNow - Senior Developer/ Administrator

At Illumina, we are dedicated to expanding access to genomic technology in order to achieve health equity for billions of individuals worldwide. Our efforts are focused on facilitating life-changing discoveries that are revolutionizing human health by enabling early disease detection, accurate diagnosis, and innovative treatment options for patients. Working at Illumina offers the opportunity to be part of a mission greater than oneself. Each individual, regardless of their role, has the potential to make a significant impact. Surrounded by exceptional colleagues, visionary leaders, and groundbreaking projects, you will have the chance to exceed your own expectations and grow beyond what you thought possible. As a ServiceNow Senior Developer/Administrator at Illumina, specializing in ITOM, ITSM, and ITAM, you will play a pivotal role in an Agile Scrum development team. Your strong analytical and problem-solving skills will be essential in supporting the organization's Configuration and Asset Management processes. Key Responsibilities: - Stay abreast of current trends and best practices by actively developing and enhancing technical knowledge in your specialized area. - Design and implement ServiceNow components like workflows, audits, business rules, and catalog items to address business requirements. - Enhance and manage the CMDB through various improvements and projects to align with business needs. - Configure Discovery schedules, probes, sensors, patterns, and identification rules to ensure accurate CI population and relationships. - Collaborate closely with Compute, Server, Cloud, and Network teams to ensure proper access, permissions, and network configurations for successful Discovery. - Troubleshoot Discovery Errors related to credentials, classifications, patterns, network access, and firewall settings. - Monitor and optimize Discovery and plugins for peak performance levels. - Conduct evaluations with Configuration and IT Services teams and liaise with vendor teams to deploy best practices and new capabilities effectively. Requirements: - Minimum 6 years of IT development experience, with at least 4 years as a ServiceNow developer specializing in ServiceNow Discovery. - Profound understanding of ServiceNow mid-server architecture and its significance in optimizing Discovery. - Thorough knowledge of IT Infrastructure encompassing Servers, Network equipment, Storage devices, PCs, etc. - Proficiency in ServiceNow scripting languages like JavaScript, Angular JS, Bootstrap, and Jelly Script. - Familiarity with Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred). - Experience utilizing enterprise tools like Visio or Lucid Chart, Teams, Confluence, and Jira. - Exposure to ServiceNow's Common Services Data Model (CSDM) (preferred). - Previous experience in a regulated environment within a global company (preferred). - Exceptional understanding of ITIL processes or possession of ServiceNow Admin/CMDB Certifications (preferred). Education: - Bachelor of Science in Computer Science, Business, or a related field is preferred, or equivalent work experience.,