ServiceNow Senior Business Analyst

5 - 12 years

9 - 14 Lacs

indore pune

Posted:5 days ago| Platform: Naukri logo

Apply

Skills Required

business communication csa stakeholder engagement business analyst consulting itsm agile conceptualization gap analysis functional analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

What will your role look like
  • Lead requirement discovery workshops, process walkthroughs, and gap analysis sessions across multiple business functions
  • Collaborate with business and technical stakeholders to understand current-state and define future-state processes
  • Translate complex business requirements into functional specifications, epics, user stories, and clear acceptance criteria
  • Conceptualize and document end-to-end business processes, workflows, and data flows within the ServiceNow platform
  • Act as a bridge between business users and technical teams to ensure accurate requirement interpretation and delivery


Why you will love this role
  • Opportunity to work closely with business stakeholders and influence platform-driven transformation
  • High visibility role with direct impact on solution quality and user experience
  • Exposure to multiple ServiceNow workflows and enterprise-scale implementations
  • Collaborative environment that values clear communication and structured problem-solving
  • Strong scope for learning and professional growth within the ServiceNow ecosystem
We would like you to bring along
  • Strong understanding of ServiceNow data models, workflows, and integration capabilities
  • Proven experience in requirement gathering, functional analysis, and documentation
  • Hands-on experience writing BRDs, FRDs, functional design documents, epics, and user stories
  • Excellent business communication, stakeholder engagement, and presentation skills
  • Ability to analyze gaps, propose functional solutions, and align outcomes with business objectives

Good-to-have skills
  • ServiceNow CSA certification (preferred)
  • Experience working in agile or SAFe delivery models
  • Exposure to multiple ServiceNow modules such as ITSM, HRSD, CSM, or GRC
  • Prior experience in enterprise or consulting environments

More Jobs at Eternus Solutions

Executive Product Marketing

pune, maharashtra

4.0 - 8.0 yrs
|

Salary: Not disclosed

Generative AI Professional

indore, pune

4.0 - 9.0 yrs
|

INR 13 - 17 Lacs

AI ML Lead

indore, pune

2.0 - 3.0 yrs
|

INR 4 - 5 Lacs

Implementation Specialist

indore, pune

3.0 - 7.0 yrs
|

INR 5 - 9 Lacs

Technical Lead- Fullstack

indore, pune

4.0 - 8.0 yrs
|

INR 6 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Analyst Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Eternus Solutions

Information Technology

Tech City

RecommendedJobs for You

Infobeans logo

ServiceNow Senior Business Analyst

Infobeans

pune, baner

Infobeans logo

ServiceNow Senior Business Analyst

Infobeans

indore, nagar, pune

ServiceNow Senior Business Analyst

Eternus Solutions

indore, pune

InfoBeans logo

ServiceNow Senior Business Analyst

InfoBeans

india

AHEAD logo

ServiceNow Senior Business Analyst

AHEAD

hyderabad, telangana, india

Ahead logo

ServiceNow Senior Business Analyst

Ahead

hyderabad

AHEAD logo

ServiceNow Senior Business Analyst

AHEAD

hyderābād

AHEAD logo

ServiceNow Senior Business Analyst

AHEAD

hyderabad, telangana, india

EY logo

ServiceNow Senior Business Analyst

EY

hyderabad, telangana

EY logo

ServiceNow Senior Business Analyst

EY

hyderabad, telangana