ServiceNow SAM Solution Architect

ServiceNow SAM Solution Architect

Role: ServiceNow SAM Solution Architect

Experience: 7+ Years

Location: PAN India

Notice Period: Immediate- 15 Days

Mandatory Skills: ITAM , SAM, Service Now, CMDB, software licensing models.

RESPONSIBILITIES AND DUTIES

• Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs
• Process Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices
• Gap Analysis Identifying gaps between existing processes and desired futurestate processes recommending solutions and improvements
• Solution Implementation Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs
• Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations
• Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform
• Business Value Articulating the business value of proposed solutions and demonstrating how ServiceNow can improve business operations

QUALIFICATIONS

Required

• 12 years of experience in implementing or architecting ServiceNow solutions
• Must have good Understanding of Sales and Order Management process followed in organization
• Experience in Design configure and customize ServiceNow SOM module as per Organizations SOM process
• Must have experience in the design and implementation of the modules below
• ServiceNow Sales and Order Management Order and Quote management
• Supplier Lifecycle Operations SLO
• Customer Service Management CSM module
• Extensive experience across the ServiceNow core platform security performance and compliance
• Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding
• Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
• Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions
• Perform system testing troubleshooting and issue resolution during the implementation phase
• Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
• Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule
• Document processes configurations and solutions to create comprehensive user guides and training materials
• Excellent communication and interpersonal skills

Preferred

• Implementation Experience in Sales and Order Management for Telecommunication
• Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus
• Exceptional leadership problemsolving criticalthinking and communication skills

hema.g@s3staff.com