Servicenow Project Manager

To be successful as a Servicenow Project Manager you should have experience with:

Essential Skills:

• ServiceNow Project Management experience is mandatory

• Risk/Issues Management within ServiceNow

• ITIL certified is requried

• Delivery Experience of complex Project including Integration projects

• Resource Management (MSP, T&M, Fixed Price) and experience with commercials

Desired Skills:

• Experience working with Service Risk Management

• Experience with PMO activities

• Understanding of Scrum and running Sprints

• Stakeholder Management

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Pune.

Purpose of the role

Focused on delivering individual projects, ensuring completion within scope, time, and budget with a more immediate focus.

Accountabilities

• Scope Management: Manages a single project with specific, defined objectives, deadlines, and deliverables. Their focus is on completing the project on time, within scope, and on budget.
• Strategic Focus: Operates more tactically, focusing on day-to-day management of resources, schedules, and deliverables for their individual project.
• Time Horizon: Works with a shorter, more defined timeframe as projects have a set beginning and end.
• Stakeholder Management: Primarily manages stakeholders related to their specific project, ensuring communication and expectations are clear for the project s deliverables.
• Risk and Issue Management: Focuses on risks and issues specific to their project and works to mitigate them within the project s scope.
• Resource Management: Manages resources for their individual project, ensuring that the project team has the necessary skills, tools, and time to complete the work.
• Financial Management: Focuses on managing the budget of their specific project, ensuring it is completed within the financial constraints.
• Metrics: Measures success based on the timely completion of project deliverables within scope, time, and budget.
• Change Management: Manages changes that directly impact their specific project, including scope changes, timelines, or resource allocation adjustments.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively.
• Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.