ServiceNow Product Manager

As a Senior ServiceNow Product Manager & Developer at Hillenbrand, you will play a crucial role in leading the strategic development and execution of the ServiceNow platform within a complex manufacturing environment. Your deep technical expertise combined with strong product management skills will be essential in shaping the platform roadmap, driving innovation, and delivering scalable solutions to support manufacturing operations worldwide. Key Responsibilities: - Define and maintain the product roadmap for ServiceNow, aligning platform capabilities with manufacturing operations, supply chain, and enterprise needs on a global scale. - Lead the design, development, and customization of ServiceNow applications, modules, and workflows to optimize manufacturing processes, maintenance, and operational efficiency. - Partner with manufacturing leaders, global IT teams, and business units to gather requirements, prioritize features, and translate complex operational needs into technical solutions. - Manage ongoing enhancements, feature releases, and backlog prioritization to ensure continuous improvement and platform evolution supporting manufacturing excellence. - Recommend and implement UI/UX improvements tailored to manufacturing and field operations to enhance user adoption and satisfaction. - Oversee system integrations with manufacturing execution systems (MES), ERP, IoT devices, and other internal/external systems, ensuring seamless data flow and automation. - Monitor platform performance across multiple global sites, troubleshoot issues, and implement improvements to ensure reliability, scalability, and security. - Establish and enforce best practices for platform configuration, security, and compliance across manufacturing facilities worldwide. - Stay informed on ServiceNow platform features, manufacturing industry trends, and emerging technologies to drive innovation and operational excellence. - Lead cross-functional teams on platform projects, ensuring timely delivery, stakeholder alignment, and adoption across global manufacturing sites. Preferred Experience and Qualifications: - Proven experience as a ServiceNow Developer, Administrator, or Product Manager with a strong technical background in manufacturing environments. - Demonstrated success in managing platform roadmaps, product lifecycle, and delivering enterprise-wide solutions. - Strong knowledge of JavaScript, HTML, CSS, REST/SOAP APIs, and ServiceNow development tools. - Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and other platform modules. - Deep understanding of ITSM, ITIL, and CMDB management within manufacturing or industrial contexts. - Experience working in a global, multi-site manufacturing organization. - Excellent stakeholder management, communication, and leadership skills. - ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable. Who we are: Mold-Masters is a global leader in the plastics industry, an Operating Company of Hillenbrand. They design, manufacture, distribute, sell, and service highly engineered and customized plastic processing equipment and systems. With a history of over 50 years, Mold-Masters has built a reputation on delivering innovative technologies that optimize production to enhance molded part quality, increase productivity, and lower part cost. Mold-Masters" products are utilized by customers of all sizes in various industries worldwide.,