Servicenow - Order management

Sonata Software

3 - 8 years

17 - 30 Lacs

hyderabad chennai bengaluru

Posted:5 hours ago| Platform:

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Skills Required

order management omt servicenow development servicenow customer service management

Work Mode

Hybrid

Job Type

Full Time

Job Description

Key Responsibilities:

Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.
Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements.
Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows.
Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
Support UAT, defect fixing, and performance tuning for order management processes.
Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives.
Ensure compliance with coding standards, security guidelines, and ITSM best practices.

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Required Skills:

hands-on development experience in ServiceNow platform.
Strong knowledge of ServiceNow Order Management for Telecom (OMT) module.
Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage.
Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment.
Ability to write technical documentation, design documents, and deployment guides.
Experience in working in Agile/DevOps environments.

Nice to Have:

Exposure to CPQ (Configure Price Quote) processes in telecom.
Experience with Performance Analytics, Virtual Agent, or other advanced ServiceNow capabilities.

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