ServiceNow ITSM Workspace and UI Builder ( Location: Hyderabad)

Job Title: ServiceNow ITSM Developer (Core Developer – Workspace & UI Builder)

Location: Hyderabad (Onsite/Hybrid – as per requirement)

Experience: 5+ Years

Job Summary:

We are seeking a highly skilled ServiceNow Core Developer with expertise in ITSM, Workspace Development, and UI Builder. The ideal candidate will be responsible for designing, configuring, customizing, and implementing ServiceNow solutions to enhance user experience and meet business needs.

Key Responsibilities:

Develop and customize ServiceNow ITSM applications and workflows.

Build and configure Next Experience (NextGen) Workspaces and UI Builder pages for modernized user interfaces.

Design and implement custom widgets, dashboards, and tailored user experiences.

Collaborate with business analysts, architects, and stakeholders to gather requirements and translate them into ServiceNow solutions.

Maintain and enhance catalog items, flows, business rules, client scripts, UI policies, and integrations.

Ensure adherence to coding standards, security practices, and platform best practices.

Support upgrades, performance tuning, and issue resolution.

Required Skills & Qualifications:

5+ years of experience as a ServiceNow Developer.

Strong hands-on expertise in ITSM modules (Incident, Problem, Change, Request, CMDB).

Proven experience in Workspace development (Next Experience) and UI Builder.

Good understanding of ServiceNow scripting (Glide, JavaScript, Angular/React knowledge preferred).

Experience in Service Portal customization and Integration Hub/REST API integrations.

Familiarity with ATF (Automated Test Framework) and ServiceNow upgrade processes.

ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist preferred.

Nice to Have:

Experience with ITOM, ITAM, or CSM modules.

Knowledge of Flow Designer, Performance Analytics, and Virtual Agent.

Exposure to Agile/Scrum methodology.