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Servicenow ITSM Functional Expert

Servicenow ITSM Functional Expert

Appit Software Solutions

8 - 12 years

|

13 - 18 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

stakeholder engagement process mapping itsm business process analysis solution design documentation migration management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Role Summary:

Key Responsibilities:

Map (and document where needed) current support ops workflows and data models
Translate business requirements into SN-compatible process designs
Design resolver flows, approval chains, and support group hierarchies
Lead fiunctional workshops with stakeholders and support teams
Collaborate with Client’s product managers and BSAs to ensure fit-fior-purpose designs
Document all learnings / decisions. Conduct defined level ofi Knowledge Transfier back to a Client’s on periodic basis

Required Experience:

7+ years in ITSM process consulting or fiunctional roles
Expertise in SN modules: Incident, Change, Case, SAM, Knowledge
Familiarity with large enterprise ops and legacy-to-SaaS migration strategies
Excellent documentation, stakeholder engagement, and migration planning skills

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