ServiceNow ITOM Expert (Discovery & CMDB)

ServiceNow ITOM Expert (Discovery & CMDB)| Safran Digital Campus

• Job Type:

  Contract-to-Hire (C2H) Opportunity to convert to permanent

• Experience Required:

  2 to 5 Years

• Shift Timing:

  Paris Time Zone (12:30 PM to 8:30 PM IST)

• Joining Requirement:

  Immediate joiners or within 1 week of selection

About Safran:

world-leading, product-based multinational company

Safran Digital Campus (DIGIT)

mission-critical projects

Role Overview:

ServiceNow ITOM Expert

Key Responsibilities:

• MidServer Management:

• Maintain and secure

  SAE MidServers

  , ensuring they are updated and free of vulnerabilities.

• CMDB Accuracy & Reliability:

• Maintain accurate, complete, and compliant CMDB data.
• Identify and resolve

  orphaned or duplicate CIs and relationships

  .
• Ensure compliance with

  pre-defined policies and data integrity rules

  .

• Discovery Optimization:

• Build dashboards to monitor and

  correct discovery anomalies

  .
• Troubleshoot and resolve discovery and data synchronization issues.

• Access & Security Management:

• Address CI access issues, firewall flow rules, and account-related anomalies.

• Reporting & Continuous Improvement:

• Document processes and present results to stakeholders for

  decision-making

  .
• Proactively suggest improvements to tools, workflows, and data governance practices.

• 2-5 years of hands-on experience

  with

  ServiceNow ITOM

  , focusing on Discovery and CMDB.

• Strong knowledge of

  MidServer administration and troubleshooting

  .

• Good understanding of

  ITSM modules

  such as Incident, Change, and Problem Management.

• Experience in

  dashboard creation

  and anomaly tracking.

• Knowledge of

  Service Mapping

  and CI relationship management.

• Ability to

  analyze, debug, and optimize data flows

  .

• Strong communication skills to work effectively with

  global, cross-cultural teams

  .

• Fluent English

  is mandatory; understanding of French is a plus.

Eligibility Checklist:

Strict note

1. Comfortable working in a

   Contract-to-Hire (C2H)

   role.
2. Available to

   join immediately or within 1 week

   of selection.
3. Open to working in

   Paris Time Zone

   (12:30 PM - 8:30 PM IST).
4. Strong hands-on

   ServiceNow ITOM Discovery and CMDB

   experience.
5. Experience range aligns between

   2 to 5 years

   .

Why Join Safran Digital Campus?

• Be part of a

  global leader in aerospace and defense technology

  .
• Gain exposure to

  international teams and enterprise-scale systems

  .
• Opportunity to work on

  cutting-edge digital transformation initiatives

  .
• Potential for

  career growth and conversion to full-time employment

  .
• Collaborative, innovation-driven work environment.