Configuration Manager - ServiceNow CMDB

• Job Title:

  Configuration Manager - ServiceNow (CMDB/ITOM)

• Location:

  Hyderabad

• Experience:

  2 - 4 Years

• Notice Period:

  Immediate Joiners Only

  (Strictly)

• Employment Type:

  Full-time / Permanent

About Safran:

world-leading, product-based multinational company

Safran Digital Campus

global leader

Key Responsibilities:

• Implement and manage the

  Configuration Management process

  aligned with Safran Group standards.
• Ensure

  accuracy and completeness of CMDB data

  , including attributes and relationships.
• Collaborate with teams to support and improve CMDB processes across various ServiceNow modules.
  
• Monitor and report

  KPIs, SLAs

  , and compliance metrics related to Configuration Management.
• Troubleshoot and resolve

  CMDB discrepancies

  , ensuring seamless CI lifecycle management.
• Work on

  ServiceNow Discovery and ITOM modules

  , including MID Server installation and configuration.
• Participate in

  audits and process documentation

  , including SOPs, best practices, and work instructions.
• Provide insights for continuous improvements and suggest new operational KPIs.
  
• Drive initiatives for

  automation and optimization

  of configuration management activities.

Required Skills & Qualifications:

Technical Expertise:

• Strong understanding of

  Configuration Management principles

  and CMDB lifecycle.
• Hands-on experience with

  ServiceNow ITSM

  and

  ITOM modules

  .
• Knowledge of

  ServiceNow Discovery

  processes and troubleshooting methods.
• Good understanding of

  MID server installation

  and communication flow.
• Familiarity with

  integration tools

  and data import techniques into CMDB.
• Knowledge of

  Power BI

  reporting and dashboard configurations (added advantage).

Certifications (Preferred):

• ITIL Certification Preferred
  
• ServiceNow Certification CSA / CIS (Preferred)
  
• SAP exposure or certification Bonus
  

Soft Skills:

• Excellent communication and presentation skills.
  
• Strong problem-solving and analytical abilities.
  
• Ability to work collaboratively with

  global, cross-functional teams

  .
• Strong organizational and time-management skills.
  

Candidate Profile

• Mandatory:

  Immediate joiner only.

• Experience:

  2 4 years in ServiceNow CMDB/ITOM domain
• Proactive team player with a focus on

  data quality and process improvements

  .

Why Join Us?

• Opportunity to work with

  cutting-edge ServiceNow solutions

  .
• Exposure to

  global teams and enterprise-level projects

  .
• Growth-driven environment with continuous learning opportunities.
  
• Be part of a world-class organization that values innovation and collaboration.