ServiceNow Functional Delivery Lead HRSD

Role & responsibilities:

• Lead

  the design and implementation of

  ServiceNow HRSD, ITSM and custom

  solutions, ensuring best practices are applied.

• Collaborate

  with business stakeholders to gather requirements, define user journeys, and create user stories for

  HR processes

  .

• Drive

  the HRSD implementation in partnership with technical teams, ensuring solutions align with business objectives.

• Oversee

  the configuration of

  HR Case Management, Employee Service Portal, Knowledge Management, Lifecycle Events (onboarding/offboarding), and ITSM workflows

  .

• Advise

  on industry best practices for

  ServiceNow HRSD and ITSM

  , ensuring compliance with HR policies and regulatory requirements.

• Support

  testing and deployment activities, ensuring successful go-live and adoption.

• Identify

  and mitigate requirement gaps and process inefficiencies to optimize

  HR and IT workflows

  .

• Provide

  post-implementation support and drive enhancements to maximize the value of ServiceNow.

• Work on custom development solutions

  within ServiceNow, including scripting, integrations, and custom applications to meet business needs.

Preferred candidate profile:

• 4+ years of experience in HR processes

  , with a strong focus on

  onboarding, offboarding, and employee lifecycle management

  .

• 3+ years of experience with ServiceNow HRSD

  , including design and configuration.

• Proven experience

  in leading

  HRSD and ITSM implementations

  , including

  Case Management, Knowledge Management, Employee Relations, Lifecycle Events, Incident, Change, and Request Management

  .
• Understanding of

  custom development

  in ServiceNow, including

  scripting, workflows, integrations, and UI customization

  .
• Strong ability to translate

  business requirements into functional ServiceNow HRSD and custom workflows

  .
• Experience working in

  Agile environments

  , with a deep understanding of

  user journeys and design thinking

  .
• Strong communication and stakeholder management skills.