Job Description

We are seeking a talented and experienced ServiceNow Developer to join our team. The ServiceNow Developer will be responsible for designing, developing, and maintaining ServiceNow applications and workflows to streamline and automate business processes within our organization. Responsibilities : Develop business applications, test scripts, and process workflows using scripts, Script Includes, UI Policies, UI Actions, Data Policies, Client Scripts, Business Rules, Web Services, Data imports, Record Producers, etc. Configure Email Notifications (Table/Event based) Implement system security setting by creating/modifying Access Control List (ACL) Configure Custom Application related fields, forms, lists, views, email notifications, user roles and access controls Work on Employee Center branding and customization as per customer's requirements Use Restful Web Services to communicate with different applications with hands on REST APIs as well as other integration Create Data Sources and Load the ServiceNow tables with different data formats Create/modify ServiceNow Reports and Configure Dashboard by adding them as report widgets and sharing the same with required audiences Implement and configure Service Catalog and Knowledge Management Fulfillment of access provisioning/revocation via catalog item request Implement SSO and directory integration solutions Configure/customize Agent chat for Employee Center Optimize application performance and scalability Track and monitory ServiceNow license usage as well as optimize the same Conduct peer reviews and maintain coding standards Ensure proper documentation of all customizations and integrations Monitor and improve system performance as well as conduct regular health checks & implement optimizations Qualifications Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience. Minimum of 5 plus years of hands-on experience in ServiceNow development and administration. Proficient in ServiceNow development, including scripting (JavaScript, Glide Record, ACLs), workflow design, and application development. Experience with ServiceNow integrations, web services, and data sources. Expertise with ITSM module; experience with several modules is an advantage. Familiarity with agile development methodologies and DevOps practices. Strong knowledge of ITSM, ITIL processes, and best practices Experience with Agile/Scrum methodologies ServiceNow Certified System Administrator (CSA) certification is required; additional certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) are highly preferred. Proficiency in SQL and database management systems. Strong problem-solving and analytical skills to identify and resolve complex technical issues. Excellent written and verbal communication skills to effectively collaborate with cross-functional teams and stakeholders. Meticulous attention to detail to ensure high-quality deliverables and adherence to best practices.