ServiceNow Developer - SAM Pro

Role Overview: As the Manager of Software Asset Management (SAM), you will lead the end-to-end management of software assets within the organization. Your responsibilities will involve maintaining license compliance, optimizing usage, and supporting the overall IT Asset Management (ITAM) strategy. Collaboration with various teams such as IT, procurement, and business units will be essential to ensure efficient software asset management practices. Key Responsibilities: - Lead the full Software Asset Management lifecycle, including acquisition, inventory, compliance, optimization, and retirement of software assets. - Administer and enhance ServiceNow SAM Professional for accurate discovery, normalization, reconciliation, and reporting of software assets. - Collaborate with SCCM and Intune teams to automate software deployments and removals on end-user devices. - Develop and maintain policies, procedures, and documentation related to Software Asset Management (SAM). - Support contract renewals with business owners and Procurement to ensure alignment of entitlements with usage and organizational requirements. - Manage end-of-life (EOL) software, ensuring timely decommissioning and risk mitigation. - Onboard software publishers in SAM Pro and create Effective License Positions (ELPS) for major vendors like Microsoft, Adobe, SAP, VMware, etc. - Monitor software consumption, providing optimization recommendations to reduce costs and mitigate compliance risks. - Assist in internal and external audits, including license true-ups and vendor audit responses. - Generate SAM reporting and dashboards for IT leadership and key stakeholders. - Collaborate with Hardware Asset Management (HAM) and CMDB teams to maintain asset records and ensure data integrity. - Stay updated on market trends, licensing changes, and emerging SAM technologies. Qualification Required: - Previous leadership or management experience. - Minimum of 5+ years of experience in Software Asset Management. - ServiceNow Certified Implementation Specialist SAM. - Hands-on expertise with ServiceNow SAM Pro, including configuration, reporting, and lifecycle automation. - Deep knowledge of Microsoft licensing and other major software publishers. - Experience in managing end-of-life software lifecycle and orchestrating removal/updates. - Working knowledge of SCCM and Intune for coordinating software installations and removals. - Strong analytical, organizational, and communication skills. - Experience supporting software contract renewals with Procurement and business stakeholders. - Ability to interpret licensing agreements and identify cost-saving opportunities. - Familiarity with ITIL and ITAM best practices.,