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Impronics Technologies
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ServiceNow Developer - HRSD & CSM Modules

ServiceNow Developer - HRSD & CSM Modules

Impronics Technologies

5 - 8 years

7 - 11 Lacs

Gurugram

Posted:17 hours ago| Platform:

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Skills Required

Process automation Solution design Change management Technical analysis Agile scrum Business Analyst Customer service management ITSM business rules System Administrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

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Job Summary:

We are seeking an experienced

ServiceNow Developer

with strong expertise in

HR Service Delivery (HRSD)

and

Customer Service Management (CSM)

modules. The ideal candidate will be responsible for designing, developing, configuring, and implementing ServiceNow solutions aligned with business objectives and best practices.

Key Responsibilities:

Design, develop, and implement ServiceNow applications and solutions in HRSD and CSM modules.
Customize ServiceNow applications and facilitate process automation.
Integrate ServiceNow with external systems using REST, SOAP, and MID Servers.
Participate in requirements gathering, technical analysis, and solution design.
Troubleshoot and resolve technical issues and defects.
Collaborate with stakeholders, business analysts, and other developers to deliver high-quality solutions.
Maintain documentation related to architecture, configuration, and change management.

Required Skills & Experience:

Minimum
5+ years
of hands-on experience with
ServiceNow platform
development.
Mandatory experience
in
HRSD
and
CSM modules
implementation and configuration.
Strong knowledge of ServiceNow scripting (Business Rules, Client Scripts, UI Policies, Script Includes, etc.)
Proficiency in building workflows, flows (Flow Designer), and data policies.
Experience with
Service Portal
development and customization.
Good understanding of ITSM processes and ServiceNow best practices.
Strong problem-solving and communication skills.
Experience working in Agile/Scrum environments.

Preferred Qualifications:

ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist - HRSD / CSM
Experience in remote delivery of ServiceNow projects
Exposure to other modules like ITSM, CMDB, or integrations is a plus.

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