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Swaas Systems
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ServiceNow CSM Developer

ServiceNow CSM Developer

Swaas Systems

4 - 8 years

5 - 15 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

Servicenow Customer Service Management CSM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from SwaaS Location : Chennai JD: Design and develop solutions using ServiceNow CSM modules (Case Management, Agent Workspace, Virtual Agent, Knowledge Management, etc.) Customize ServiceNow applications and facilitate the rollout of new modules and applications. Develop and maintain workflows, business rules, client scripts, UI policies, data policies, and integrations. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Integrate ServiceNow with external systems using REST, SOAP APIs. Work closely with QA and ServiceNow administrators to ensure timely delivery and deployment of features. Participate in ServiceNow upgrade planning and testing. Maintain technical documentation for solutions developed. If you are passionate about ServiceNow development and have expertise in CSM and ITSM , we would love to hear from you! Apply Now! to deepa@swaas.net

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ServiceNow CSM Developer