ServiceNow CSM Developer

Position:

ServiceNow CSM (Customer Service Management) Developer

Key Responsibilities:

• Design, develop, and configure ServiceNow CSM applications, modules, and workflows to meet business requirements.
• Implement and customize CSM functionalities such as case management, service portals, knowledge management, and self-service capabilities.
• Develop and maintain complex ServiceNow applications using scripting (JavaScript), UI policies, business rules, and client scripts.
• Integrate ServiceNow CSM with third-party systems and APIs to enhance service delivery.
• Troubleshoot, debug, and resolve issues related to CSM processes, configurations, and integrations.
• Work closely with business analysts, stakeholders, and end-users to gather requirements and deliver scalable solutions.
• Ensure adherence to ServiceNow best practices and governance.
• Perform unit testing and coordinate user acceptance testing (UAT) for new functionality.

Required Skills:

• Strong experience with

  ServiceNow CSM (Customer Service Management)

  module development and configuration.
• Proficiency in

  JavaScript, REST/SOAP APIs, and ServiceNow Scripting

  .
• Hands-on experience with workflows, UI policies, business rules, client scripts, and CSM data models.
• Knowledge of ITIL processes and ServiceNow platform capabilities.
• Experience with

  ServiceNow Integration Hub

  for API integrations.

Nice-to-Have Skills:

• Experience with

  ServiceNow ITSM, ITOM, or other modules

  .
• Knowledge of Agile/Scrum methodologies and project management principles.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-CSM) is a plus.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in ServiceNow development, with at least 2 years of experience in

  CSM module implementation

  .
• Strong analytical, problem-solving, and communication skills.