Servicenow Consultant

Relevant Experience:

Primary Skills:

• Strong hands-on experience with

  ServiceNow TPRM (Third Party Risk Management)

  ,

  GRC (Governance, Risk, and Compliance)

  , and

  IRM (Integrated Risk Management)

  modules
• Expertise in

  ServiceNow SecOps

  (Security Operations), including incident response and threat intelligence
• Proficiency in

  ITOM (IT Operations Management)

  , especially

  CMDB

  and

  Service Mapping

Secondary Skills:

• ServiceNow certifications such as:

• CSA (Certified System Administrator)

• CIS-GRC

  ,

  CIS-SecOps

  ,

  CIS-ITOM

• Scripting experience using

  JavaScript

  ,

  GlideScript

  , and

  Flow Designer

• Familiarity with

  REST/SOAP APIs

  for integrations
• Understanding of

  ITIL processes

  ,

  Agile methodologies

  , and

  DevOps practices

Roles & Responsibilities:

• Lead the design, configuration, and implementation of ServiceNow modules including TPRM, GRC, IRM, SecOps, ITOM, CMDB, and Service Mapping.
• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Develop and maintain workflows, business rules, UI policies, and automation scripts to support risk, compliance, and operational processes.
• Ensure CMDB accuracy and implement service mapping for infrastructure visibility and dependency tracking.
• Integrate ServiceNow with external systems for data exchange and automation using APIs.
• Monitor platform performance, troubleshoot issues, and ensure timely resolution.
• Create dashboards and reports for compliance, risk, and operational metrics.
• Support platform upgrades, patching, and governance activities.
• Provide technical guidance and mentorship to junior team members.