Servicenow Consultant

Role & responsibilities

• Ensure the accuracy, integrity, and relevance of CMDB data through regular audits and data cleansing exercises.
• Develop and implement data validation rules and workflows to maintain data quality.
• Design, document, and continuously improve operational processes related to CMDB, aligning with ITIL best practices and organizational requirements.
• Collaborate with various IT teams to integrate CMDB into their operational workflows.
• Monitor daily discovery schedules, resolve/remediate discovery errors and look for the opportunity to automate similar issues
• Configure and customize ServiceNow CMDB and related modules (e.g., Discovery, Service Mapping) to meet business needs.
• Develop and maintain technical documentation for CMDB configurations and customizations.
• Manage integrations with other ServiceNow modules and external tools/services to enhance CMDBs data richness and automate data updates.
• Design and implement workflows and automation scripts to streamline CMDB-related processes.
• Analyze CMDB metrics and user feedback to identify areas for improvement.
• Propose and implement enhancements to CMDB processes and the ServiceNow platform, focusing on user experience, efficiency, and data reliability.
• Ensure CMDB operations comply with organizational security, data privacy, and regulatory requirements.
• Participate in audits and provide necessary documentation to demonstrate compliance.
• Provide information to end-users on CMDB best practices, its effective use, and new functionalities.
• Work on discovery errors produced in the recent discovery scans
• Troubleshoot the complex issues related to Port probes
• Implement best practices for the optimal performance of discovery scan