ServiceNow

As a ServiceNow specialist at Birlasoft Office in Mumbai, your role will involve the following responsibilities: * Expertise in understanding customer business needs and translating them into technical development solutions within the ServiceNow platform. * Specialization in designing ServiceNow solutions tailored to meet customer requirements. * Providing scope, effort estimates, and recommending development methodologies for implementing ServiceNow solutions. * Creating user stories and work breakdown structures to guide the technical team in delivering projects. * Proficiency in IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Portal development and design. * Tracking work items and providing progress reports to various stakeholders. * Handling escalations from team members and project stakeholders effectively. * Conducting requirement gathering sessions for ServiceNow implementations. * Designing Technical Design Documents (LLD), Training Documents, and conducting Technical Reviews and End User Trainings. * Configuring IT Service Management modules such as Incident Management, Problem Management, Change Management, Release Management, Service Request, Service Portal, Service Catalog, Asset Management, and User setups. Certifications Required: * ServiceNow Implementation Certified in IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) Kindly note that the above information is based on the job description provided.,