ServiceNow Architecture

Cloudxtreme

11 - 20 years

20 - 35 Lacs

kolkata gurugram bengaluru

Posted:3 days ago| Platform:

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Skills Required

servicenow architecture flow designer itsm workflow automation itom performance tuning rest/soap apis integrations mid servers custom application development platform upgrades hrsd csm service portal

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Locations:

Work Experience (years):

Educational Qualification:

Role & Responsibilities:

Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules based on business needs.
Lead and mentor ServiceNow developers and administrators; review code and solution designs.
Collaborate with business and IT stakeholders to gather requirements and translate them into scalable solutions.
Define and enforce ServiceNow platform standards, best practices, and governance frameworks.
Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.
Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow.
Plan and manage ServiceNow upgrades, performance tuning, and platform optimization.
Create and maintain architecture diagrams, technical documentation, and solution design documents.
Ensure solutions adhere to security, compliance, and data privacy requirements.

Preferred Candidate Profile:

11+ years of IT experience with at least 6 years in ServiceNow architecture and development.
Deep expertise in multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM).
Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal.
Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools.
Experience with platform upgrades, migrations, and performance tuning.
Excellent communication, stakeholder management, and leadership skills.
Certifications Required:
ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS).
Certifications Preferred:
Certified Application Developer (CAD), Certified Technical Architect (CTA).

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